Head of Commercial Operations, Canada

5 months ago


Thornhill, Canada Galderma Full time

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.

We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.

At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

Job Title: Head of Commercial Operations

Location: Thornhill, ON

**Job Description**:
The Head of Commercial Operations is a member of the Canadian Commercial Leadership Team, and works across Galderma’s three diverse Business Units (Aesthetic Injectables, Therapeutic Dermatology and Dermo-Cosmetics), while partnering with the Regional Head of Strategy & Commercial Excellence, and the Regional Head of Cluster Commercial Operations. This leader sets a vision and creates a path for their functional team, as well as the broader commercial teams, which will enable Galderma to accelerate performance by building enterprise level bench-strength in commercial skills including omnichannel marketing, tools and processes that support the innovative design, delivery and measurement of the desired value proposition to Galderma’s customers, patients and consumers.

The CommOps Head’s mandate will include future-proofing Galderma Canada by enabling the commercial teams to leverage data, insights and technology to drive a delightful and differentiated customer experience.

Key Responsibilities
- Contributing member of the Canadian Commercial Leadership Team
- Support the organization through transformational growth and change management by fostering an agile and learner mindset
- Initiate Galderma’s journey towards delivering a differentiated and delightful customer experience leveraging our synergistic portfolio, technology and the implementation of omnichannel campaigns and tactics
- Lead the team responsible for forecasting, data and insight generation, sales force training, sales force effectiveness analyses, and Sales Incentive Plans
- Develop and oversee the implementation and reporting of country metrics of performance and sales force effectiveness, identifying trends / best practices and areas of optimization
- Create a harmonized Canadian Cycle Planning Calendar that aligns with Global Commercial Operations
- Provide country input to all Regional Comm Ops initiatives by providing insights from country and cluster Commercial Operations head
- Lead the team responsible for the implementation of the Global Harmonized Profiling, Segmentation and Targeting framework, working with the General Manager, Business Units, and leveraging the regional cluster
- Provide ongoing Insights for Canada on Sales Effectiveness, informing the Regional Commercial Excellence Head on KPI performance metrics and the implementation/ optimization of new capabilities
- Harmonize roles and responsibilities of field/territory teams, such as sales representatives, first line managers and key account managers in alignment with the Global Roadmap
- Lead the country adaptation of the Global Sales Academy curriculum, encompassing Product Training, Selling Skills, Key Account skills and ensure implementation across Business Units
- Support the Country/Cluster teams throughout the Annual Brand Planning Process
- Budget and forecasting responsibilities for the department

Skills & Qualifications
- University Degree in Business Management or Mathematics. Advanced studies in Data & Analytics are preferrable.
- Experience in Commercial Sales, Commercial Excellence, Sales Force Effectiveness (SFE) Analytics, in an international pharma/consumer goods company,
- Successful track record of instituting agile ways of working and enterprise level change-management
- Strong technical aptitude to oversee the team responsible for the procurement, collation and analy


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