Amusement Associate

Work location:
Funworx 425 Bingman

City:
Kitchener

What you will do:
Player One Amusement Group has part-time openings for the position of Amusement Associate, reporting to the Western Regional Manager. This position is based at the Game Room located at either: Kingpin Cambridge within Cambridge Centre, 355 Hespeler Road, Cambridge, Ontario, N1R 6B3 or Bingemans Funworx, 425 Bingeman Centre Dr., Kitchener, ON N2B 3X7

Player One Amusement Group employs over 500 people in 21 offices throughout Canada and the United States. One of North America’s leading providers of interactive video, redemption, amusement gaming and vending equipment, it specializes in solution servicing and design for a wide range of customers in the theatrical exhibition vertical as well as community-based entertainment destinations such as bowling centres, restaurants, arcades, shopping centres and water parks.

You will be expected to work a variable schedule which will include days, evenings, nights and weekends (Monday to Sunday). Flexibility will be provided for students. The Amusement Associate is responsible for the daily operations and service of the Games Rooms at Kingpin Cambridge and Bingemans Funworx. The Amusement Associate will focus on any guest service issues, game-related troubleshooting, and maintenance of the location(s).

Key Areas of Responsibilities:

- General maintenance on all gaming equipment (includes but not limited to: replace components, test equipment, cleaning, preparation, ensure repairs are done in a cost-effective manner, maintain and update parts kit, stock and replenishment of prizing & receive inventory). Technical experience preferred, but not essential
- Provide exceptional Guest Service
- Address and resolve guest concerns
- Assist in maintaining the presentation and working condition of the Games Room
- Assist in maintaining stock levels of supplies for all game locations and game areas
- Ensure the Games Room exceeds the cleanliness standards
- Adhere and ensure the gaming staff meets compliance with all relevant Policies and Procedures for Health and Safety
- Communicate effectively with Supervisors and P1AG
- Ensure daily, weekly, and monthly checklists and inspections are up-to-date according to internal and external requirements
- Ensure that the facility consistently meets standards throughout daily operations. This includes ensuring that all stations are fully equipped at the beginning and end of shifts
- Consistent communication with fellow P1AG staff via radio calls

**Qualifications**:
Position Expectations:

- Work safely and honestly
- Arrive for work on time
- Practice and adhere to standards, policies and procedures
- Keep Games Room and surrounding area impeccably clean
- Be polite and courteous with Guests and fellow employees
- Take pride in your job
- Ability to stand for extended periods of time

Minimum Requirements:

- Minimum 15 years of age
- Ability to work flexible shifts, including days, evenings, nights, weekends and holidays, as required
- Ability to work under pressure while complying with all relevant legislation
- Some mechanical troubleshooting knowledge required (must be mechanically inclined)
- Excellent leadership, communication, customer service, conflict resolution and interpersonal skills
- Experience with monitoring and controlling inventory an asset
- Familiarity with point of sale systems will be considered an asset
- Energetic and enthusiastic personality
- Self-motivated
- Strong verbal communication skills
- Strong work ethic

Inclusion & Diversity

Accessibility

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