Current jobs related to Customer Success Global Lead, Specialized Product - Toronto - Mastercard
-
Customer Success Team Lead, Specialized Product
3 months ago
Toronto, Canada Mastercard Full timeOur Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...
-
Customer Success Regional Lead, Specialized Product
3 months ago
Toronto, Canada Mastercard Full timeOur Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...
-
Customer Success Manager, Specialized Product
3 months ago
Toronto, Canada Mastercard Full timeOur Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...
-
Customer Success Specialist
4 weeks ago
Toronto, Ontario, Canada Zedd Customer Solutions Full timeAbout Zedd Customer Solutions Zedd Customer Solutions is a leading provider of customer-centric solutions, empowering businesses to achieve success through exceptional service and support. Job Description Inside Sales Representative We are seeking a highly motivated and results-oriented Inside Sales Representative to join our dynamic team. In this role,...
-
Bilingual Customer Success Professional
4 days ago
Toronto, Ontario, Canada Insight Global Full timeCustomer Success SpecialistWe are seeking a highly skilled Bilingual Customer Success Specialist to join our team at Insight Global. As a key member of our client support team, you will be responsible for fostering strong relationships with customers across North America.Key Responsibilities:Provide exceptional customer service and support to clientsWork...
-
Bilingual Customer Success Professional
4 days ago
Toronto, Ontario, Canada Insight Global Full timeCustomer Success SpecialistWe are seeking a highly skilled Bilingual Customer Success Specialist to join our team at Insight Global. As a key member of our client support team, you will be responsible for fostering strong relationships with customers across North America.Key Responsibilities:Provide exceptional customer service and support to clientsWork...
-
Lead Customer Marketing Strategist
1 month ago
Toronto, Ontario, Canada Customer Labs Full timeAbout Customer LabsAt Customer Labs, we are dedicated to simplifying the lives of sellers, marketers, and corporate communicators. Our innovative video messaging solutions, AI technologies, and various products are utilized by numerous industry leaders. We are committed to enhancing the experiences of our customers, our team members, and the communities we...
-
Lead Customer Marketing Strategist
1 month ago
Toronto, Ontario, Canada Customer Labs Full timeAt Customer Labs, we simplify the lives of sales professionals, marketers, and corporate communicators. Our innovative video messaging solutions, AI-driven tools, and various products are utilized by numerous leading organizations. We are dedicated to enhancing the experiences of our clients, our colleagues, our communities, and ourselves. Role Overview ...
-
Lead Customer Marketing Strategist
1 month ago
Toronto, Ontario, Canada Customer Labs Full timeAbout Customer LabsAt Customer Labs, we strive to simplify the lives of sellers, marketers, and corporate communicators. Our innovative video messaging solutions, AI-driven tools, and various products are utilized by numerous leading companies. We are dedicated to enhancing the experiences of our customers, our team members, our communities, and...
-
Global Customer Success Team Leader
1 month ago
Toronto, Ontario, Canada Deliverect Group Full timeYour ContributionAs the Global Customer Success Team Leader at Deliverect Group, you will play a crucial role in ensuring the satisfaction and success of our international Enterprise clientele while steering your team's performance. Your leadership is vital in realizing Deliverect's overarching goals by nurturing customer loyalty, enhancing long-term...
-
Lead Customer Engagement Marketing Strategist
1 month ago
Toronto, Ontario, Canada Customer Labs Full timeOverview of the Position Customer Labs is seeking a Lead Customer Engagement Marketing Strategist to enhance our Demand Generation initiatives. Reporting directly to the Demand Generation Manager, you will be tasked with executing customer marketing strategies that drive upsell and cross-sell opportunities, re-engage our existing clientele, and mitigate...
-
Customer Success Manager 3
3 months ago
Toronto, Canada Equinix Full timeCustomer Success Manager 3 Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform...
-
Global Product Marketing Lead
2 weeks ago
Toronto, Ontario, Canada ApplyBoard Full timeSenior Product Marketing ManagerWe are seeking a seasoned Product Marketing Strategist to lead our global product marketing efforts and drive business growth. This role involves developing and executing comprehensive product marketing plans, positioning our products in the market, and fostering brand and customer engagement.Key Responsibilities:Develop and...
-
Global Product Marketing Lead
3 weeks ago
Toronto, Ontario, Canada ApplyBoard Full timeSenior Product Marketing ManagerWe are seeking a seasoned Product Marketing Strategist to lead our global product marketing efforts and drive business growth. This role involves developing and executing comprehensive product marketing plans, positioning our products in the market, and fostering brand and customer engagement.Key Responsibilities:Develop and...
-
Strategic Customer Success Manager
1 week ago
Old Toronto, Canada ACCS - ARES Customer Care Solutions GmbH Full timeThe worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023 growing to approximately $137 billion in 2027. This represents a 14% compound annual growth rate). At MongoDB we are...
-
Strategic Customer Success Manager
2 weeks ago
Old Toronto, Canada ACCS - ARES Customer Care Solutions GmbH Full timeThe worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023 growing to approximately $137 billion in 2027. This represents a 14% compound annual growth rate). At MongoDB we are...
-
Global Lead, Product Marketing
3 months ago
Toronto, Canada Lightspeed Commerce Full time**Hi there! Thanks for stopping by** Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place! Lightspeed is seeking a results-oriented Product Marketing Lead to accelerate growth of the Hospitality product line across our 3 regions: North America, Europe, and APAC (Australia and New Zealand)....
-
Team Lead, Customer Success
3 months ago
Toronto, Canada SWTCH Energy Inc. Full time**Who We Are** SWTCH is pioneering EV charging solutions for multifamily and commercial properties across North America. Founded in 2016 by entrepreneurs, investors, and energy professionals, SWTCH had a vision of enabling communities to realize the social, economic, and environmental benefits of widespread EV adoption. Since then, its EV charging and...
-
Customer Success Lead
4 months ago
Toronto, Canada Magical Full timeAt Magical, our mission is to revolutionize automation for everyone. We're a dynamic and innovative team looking for a highly empathetic, resilient, and structured Customer Success Lead to join our team. If you have a proven track record of empathetically helping customers achieve their goals while renewing and expanding their accounts, then we’re going to...
-
Customer Success Technical Lead
2 weeks ago
Toronto, Ontario, Canada Docebo Full timeAbout the RoleWe're seeking a highly skilled Customer Solutions Engineer to join our team at Docebo, a global leader in learning technology. As a key member of our customer success team, you will play a critical role in ensuring our customers achieve their desired outcomes using our products.Key ResponsibilitiesAct as a post-sales technical SME for Customer...
Customer Success Global Lead, Specialized Product
5 months ago
Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a
culture of inclusion
for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
Customer Success Global Lead, Specialized Product Delivery (SPD), Advisors Client Services
Advisors Client Services, Data & Services
Mastercard Data & Services provides cutting-edge data analysis and services to Fortune 500s, governments, and nonprofits to make multimillion-dollar business decisions and grow their organizations. Focused on thinking big and scaling fast around the globe, the Advisors Client Services team is responsible for end-to-end solutions for a diverse global customer base. We combine traditional management consulting with our rich data assets and in-house technology to provide our customers with powerful strategic insights and recommendations. Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, test-and-learn business experimentation, and data-driven information and risk management services. While specializing in the payments industry, Mastercard Data & Services also works closely with major retailers, airlines, FinTechs, and other enterprises, leveraging data and insights garnered from within and beyond its network.
Roles and Responsibilities
Make an Impact as a Customer Success Manager, Global Lead, Specialized Product Delivery (SPD), Advisors Client Services
Advisors Specialized Product Delivery is a client-facing team that partners with customers and helps them drive measurable value by:
- Pro-actively engaging with customers to strengthen their internal skills, knowledge, and experience for Mastercard products and solutions
- Project managing the delivery of new and complex products and solutions to our customers
- Partnering with our product and sales teams to ensure clear communication to our customers, incl. developing and maintaining customer support and sales materials
- Acting as the knowledge expert on products and solutions and the most effective means of implementations
- Engaging in pre-sales activities to showcase value future customers can achieve from the solutions
As a Customer Success Manager, Global Lead, you will be working together with our Product team on executing a well-designed on-boarding experience and providing on-going support to our customers and Mastercard. You will develop a deep understanding of our product features & functionalities and how these can be utilized to drive value for our customers.
Your Responsibilities
- You will lead a global team of customer success managers with global responsibility for products and customers, including managing a team incl. objective setting and career development, day-to-day guidance, escalation management and also aligning with other Mastercard teams such as Product, Finance, Sales on global product goals
- You will act as a coach for our customers. Your coaching efforts will support our customers in implementing our products and solutions in ways that add value for their businesses, ultimately supporting our customers in their strategic goals
- Conduct product demos, develop and deliver training sessions
- Engage with users to improve their ability to utilize our products and solutions to derive insights and support business decisions
- Partner closely with product teams to create new features that best serve our customers
- Research and deliver solutions for complex problems and respond to inquiries
- Identify areas of improvement, track project & task updates, and identify clients at risk of churning
- Represent the voice of the customer and influence the product development roadmap
**Qualifications**:
All About You
- Experience in delivery of SaaS solutions or data products
- Proven experience working in Customer Delivery or Consulting fostering strong customer engagement, demonstrating value add to customers, and leading to successful product / project deliverables
- Product-minded and focused on delivering solutions that are scalable, leverage cutting-edge technologies, and ultimately delightful for end-users
- Proven ability to work with both business and technology stakeholders; strong writer, presenter and speaker
- Enthusiastic and authentic leader with the ability to inspire others and create a collaborative culture of teamwork, accountability, open communication, and organizational e
