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General Counsellor

3 months ago

North York, Canada COSTI Immigrant Services Full time

**Duties**:

- Provide intake and assessment of needs, barriers and assets in the development of a settlement plan for all newcomer immigrants, refugees and asylum seekers.
- Through a Case Management service model, assist clients with information, referral, documentation, crisis intervention, follow-up and supportive counselling services.
- Organize and facilitate one-on-one and group orientation sessions on settlement related topics.
- Provide services in person and virtually
- Refer clients to community & social service agencies for additional support.
- Advocate and promote the programs and services of the agency.
- Liaise with government, community groups, educational institutions and volunteers regarding services for clients.
- Keep administrative records of services and activities, prepare necessary reports and input data using COSTI and ICARE databases.
- Must be available to work flexible hours including evenings and weekends when needed
- Perform other duties as required.

**Qualifications**:

- Social Service Worker Diploma or equivalent with relevant practicum experience.
- Minimum of one (1) year experience in providing settlement counselling.
- This includes: Assisting clients in identifying long and short-term goals and developing settlement plans for initial or post settlement needs.
- Conducting needs assessments, to address any of the following issues:

- Immigration (PR expiry, work permit), basic needs (food, shelter, banking), employment, Money and finances, childcare, housing (subsidy, Rent Bank),

Crisis intervention (child abuse, women & elder abuse), Income support (OW), Education (high school, LINC, ESL, post-secondary).
- Organizing and facilitating orientation sessions and support groups to address any of the following topics:

- Initial health needs e.g. finding a doctor;
- Financial issues e.g. income supports, employment programs
- Safety e.g. fraud prevention, fire prevention
- Housing options, tenant rights
- Other topics relevant to the clients served
- Thorough knowledge of settlement issues facing refugees, refugee claimants and new immigrants.
- Sensitive to the needs of asylum seekers and newcomers and aware of the social and economic trends of immigrants.
- Demonstrated experience organizing and facilitating orientation sessions.
- Ability to communicate in a second language would be considered an asset.
- Demonstrated experience with virtual platforms (Zoom, Microsoft Teams, GoToMeetings)
- Strong customer service skills and demonstrated ability to liaise with community organizations.
- Experience in conducting various methods of outreach.
- Demonstrated ability to work under pressure of heavy caseload and deadlines.
- Highly developed organizational skills, ability to multi-task and set priorities independently.
- Good written and oral communication skills in English is required.
- Required to provide a valid Vulnerable Sector Screening (VSS) Police check. The VSS must have been completed within the past 6 months.
- Must be fully vaccinated against COVID-19.

**Location**:

- Sheridan Mall, 1700 Wilson Avenue, Toronto (North York Centre)

**Duration of Position**:

- July 2, 2024 to October 13, 2024

**Starting Salary Range**:

- $29.56 to $30.99 per hour

**Posting Date**:

- 2024-05-29

**Closing Date**:

- 2024-06-12

**Notes**: