CRM Application Trainer

2 months ago

Burlington, Canada WS Audiology Americas Full time

This is a hybrid position based in Burlington, ON (2-3 days per week minimum onsite based on business needs) with some infrequent travel across Canada for in-person training engagements as required.

**What you'll be responsible for**:

- **_Training Program Development_**:

- Train and assist power users in creation of complex dashboards that provide insights into sales performance, customer data, or other key sales metrics.
- Design and develop Salesforce training programs and materials, including presentations, manuals, and online resources.
- Customize training programs to meet the specific needs of different user groups within the organization.
- Stay up-to-date with the latest Salesforce features, tools, and best practices.
- **_Training Delivery_**:

- Plan and conduct training sessions for employees and clients both in-person and virtually.
- Use various instructional techniques and formats, such as role-playing, simulations, team exercises, group discussions, videos, and lectures.
- Provide one-on-one coaching and support to champions and key users as needed.
- **_Assessment and Evaluation_**:

- Assess the effectiveness of training programs through feedback, testing, and performance metrics.
- Modify training content and delivery methods based on evaluation results and feedback.
- Report on training activities and outcomes to management.
- **_Support and Documentation_**:

- Develop and maintain comprehensive user guides, FAQs, and other documentation to support ongoing Salesforce use.
- Provide post-training support and troubleshooting assistance to ensure successful Salesforce adoption.
- **_Collaboration with internal stakeholders_**:

- Work closely with Global Salesforce administrators, developers, and other stakeholders to understand system changes and updates.
- Provide support to sales leaders for ongoing and initial training for their team members.
- Collaborate with other trainers to ensure consistency in material and to stay abreast of best practices.

**What you'll bring**:

- Completion of post-secondary education, ideally at a Bachelor’s degree level within a relevant field such as Information Technology, Education, or a blend of post-secondary education experience and related experience.
- Certified Salesforce Trainer Certification or relevant Salesforce and/or CRM courses or certifications completed or in progress would be a definite asset (e.g., Salesforce Certified Administrator, Sales Certified Advanced Administrator, CRM trainer, etc.).
- 3+ years of experience in a training capacity with some direct experience providing training with CRMs, including some experience with Salesforce
- Knowledge of Salesforce products and solutions.
- Excellent communication, presentation, relationship-building, and interpersonal skills.
- Ability to explain complex technical concepts in a clear and understandable manner.
- Experience developing engaging and informative content to learners at various levels for both in-person and virtual delivery sessions.
- Ability to drive adoption through value realization across various learner groups.
- Strong organizational and time-management skills.
- Experience with post-learning evaluation and data collection to measure adoption and learner experience with the goal of continuous improvement of our training offerings.
- Knowledge of adult learning principles and instructional design.
- Strong alignment with WSA values.
- Ability to work in a hybrid model with 2-3 days onsite in Burlington
- Ability to participate in some work-related travel as required (~25% on average)
- Bilingual in English & French would be an asset, though not a requirement

**What we offer**:

- A competitive total rewards package including base salary + annual bonus entitlement, 100% employer-paid premiums for health, dental and vision care commencing on day one of hire, and RRSP matching
- Generous time off and flexible working arrangements including a hybrid work schedule and flexibility, 15 days of paid vacation per year and 7 paid personal days per year
- Continuous learning and development through LinkedIn Learning access, internal LMS and training + development content access, and an annual education allotment
- A dynamic work environment with a global organization where employees are enabled to do their best work and to be themselves
- WS Audiology is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self._

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