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Client Care Agent

4 months ago

Barrhead, Canada AFSC Full time

Barrhead, AB, Canada Req #418
Friday, May 10, 2024

At AFSC, we want to work with talented people from a wide range of backgrounds. We strive to create a psychologically safe environment where we can all be ourselves and perform to the best of our abilities. We care about each other, about Alberta and about agriculture. We are innovative, knowledgeable, and diverse and love what Albertan agriculture produces for people around the world. The perseverance and hard work we see from our clients inspires us to show that same work ethic in everything that we do. Working together, we grow and sustain the agriculture industry in Alberta.

Posting will close May 26, 2024.

This position is required to work in the Barrhead branch office.
However, periodically may be asked to work in other AFSC branches. Travel in these circumstances will be reimbursed according to AFSC's Employee and Board of Directors Expense Policy.

As the Client Care Agent, you are a self-starter and a great communicator. You bring a passion for outstanding client service, and knowledge of Alberta and the Agriculture industry. You are the first impression and a key contributor for the delivery team to meet their goals.

What will your growth opportunities look like in this role?

Learn and become knowledgeable in the insurance, lending, and risk management aspects of the business
Meet and interact with our producers and other clients
In-house learning and development

What will you be responsible for?

Manage client relationships by welcoming clients, handling client requests/inquiries and educating clients on AFSC products and services through multiple communication channels (in person, over the phone, electronically and online).
Ensure a positive experience through courteous interactions.
Manage client relationships by carrying out procedural tasks and referring clients to the appropriate team member as required.
Provide quality service to clients while identifying opportunities to secure new business or support retention.
Execute a range of client service activities, including handling client information and answering enquiries in a fast-paced multifaceted environment.
Conduct data entry into AFSC systems, and review and verify the information to ensure accuracy and accessibility.
Perform outbound calls to clients and potential clients, as required, to assist producers with their AFSC programs.
Utilize various online platforms to engage departments and assist with client enquiries.
Provide assistance to the Client Care team virtually or in person as required.
Develop personal capabilities using existing formal and informal training opportunities, while also coaching others as required.

What are we looking for from you?

Consistently goes above and beyond to understand customer requirements and surpass their expectations
Takes steps to ensure work is done properly, communicates status, and addresses any errors
Plans and prioritizes work to meet commitments aligned with organizational goals
Relates openly and comfortably with diverse groups of people
Shows consistent effort to complete even unpleasant or routine tasks in a timely manner; maintains work focus despite obstacles or setbacks
Learns and adopts new technologies

What else is in it for you?
- Health, dental, and vision benefits on your first day of employment
- Health Spending Account
- Corporate functions
- Winter Holiday closure
- PSPP contributions
- Generous vacation and special leave days
- Health and wellness initiatives

**Qualifications**:
High School Diploma and 3 years of experience OR

College Diploma and 1 year of related experience

About AFSC

For over 80 years Agriculture Financial Services (AFSC) has provided Alberta's agricultural producers and agribusinesses with loans, crop insurance and farm income disaster assistance. At AFSC, we're proud of the work we do to help build a strong, growing and diversified agriculture and agri-food industry in Alberta. Many AFSC team members are also producers and know first-hand the challenges and rewards Alberta producers face.

Other details
Job Function Individual Contributor
Pay Type Salary
Min Hiring Rate $56,882.00
Max Hiring Rate $72,633.00