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Cell Phone Repair Technician

5 months ago

London, Canada Phone Planet Full time

**About us**

Phone Planet is your local repair & services provider

We provide the best service in town for phones, laptops, tablets and more with over 600+ 5 star reviews.
- Phone Repair
- Table Repair
- Laptop Repair
- Console Repair
- Device Unlocking
- New & Used Phones
- Phone Accessories
- Tablet Accessories
- Sim Cards
- Prepaid Phone Plans
- Internet Plans

Job Summary:
We are seeking a skilled Repair Technician to join our team. As a Repair Technician, you will be responsible for diagnosing and repairing various electronic devices, including mobile devices, tablets and laptops/computers. This is a hands-on role that requires technical expertise and excellent problem-solving skills.

**Responsibilities**:

- Diagnose and repair hardware and software issues on mobile devices, computers, and other electronic devices
- Perform software troubleshooting, including operating system installations and updates
- Analyze schematics and technical documentation to identify and resolve technical problems
- Replace faulty components and perform repairs on cell phones/tablets, screens, batteries, charge ports etc
- Conduct thorough testing to ensure proper functionality after repairs
- Provide exceptional customer service by addressing customer inquiries and concerns
- Maintain accurate records of repairs performed and parts used
- Collaborate with team members to improve repair processes and efficiency
- Able to multi task efficiently and accommodate multiple customers if required
- Proficient in repairing MacOS, iOS, Android, and other mobile devices
- Strong knowledge of computer hardware components and troubleshooting techniques
- Familiarity with hand tools commonly used in electronics repair
- Ability to analyze schematics and technical documentation
- Excellent problem-solving skills with attention to detail
- Strong communication skills to interact with customers and team members
- Prior experience in retail sales or customer service is a MUST

**Job Types**: Full-time, Part-time, Permanent

Pay: $18.00-$20.00 per hour

Expected hours: 20 - 40 per week

**Benefits**:

- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Every Weekend
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Commission pay

**Experience**:

- Phone Repair: 1 year (preferred)

Work Location: In person