HRis Specialist

5 months ago

Burnaby, Canada ADP Full time

**ADP is hiring an experienced HRIS Specialist**. In this position, you'll help our clients leverage ADP's exceptional business solutions so they can focus on what matters most to them - growing their business.

**Unlock Your Career Potential: Human Resources at ADP**. It's at the very core of what we do. Whether it's partnering with associates inside ADP or outside with our clients - you work across all HR disciplines - management, benefits, payroll, risk management and compliance to deliver your human capital management expertise in an increasingly competitive global marketplace.

**Responsibilities**:

- Work with internal technical support, various production departments and additional ADP Service hubs as needed to identify a resolution.
- Consistently monitor open client issues until successful completion, providing timely follow up. Quote the future resolution commitment to the client based on a clear evaluation of the open case.
- Handle critical and/or escalated client issues, which may require working directly with additional ADP Service hubs) to ensure client satisfaction. Use solid judgment and escalate resolvable or concerning issues to a higher level of support or to management as appropriate.
- Provide critical and accurate statutory information to clients in HR/Payroll areas, such as benefit administration. Use the various knowledge bases, resource materials and appropriate websites to locate answers and solutions for issues.
- Maintain appropriate records of client contact through the CRM (ie. Siebel) ensuring that case notes are professionally written and that they thoroughly and accurately detail the problem and the proposed resolution.
- Continually upgrade knowledge and skill base relating to new product roll outs, existing products and statutory/legislative changes.
- Maintain the service organization's standards that are set by regional and corporate management regarding call and case handling (i.e. Adherence, Call Strategy, Case Activity, etc.)
- Participate in regional and ADP client retention efforts, including helping to identify clients-at-risk.
- Recommend software enhancements or product features and identifies client training opportunities if applicable.
- Provide feedback and suggestions on products, issues, processes and procedures to enhance efficiency and continuous improvement.
- May participate in developing documentation (i.e. Solutions, KnowledgeBase) and/or participate in User Group Meetings

**Qualifications**:

- Minimum 1 - 3 years' experience in Human Resources capacity
- ADP Product knowledge in WorkforceNow (WFN) is an asset
- Advanced Internet and MS Office Skills (Word/Excel) required Excellent customer service and communication skills (both verbal and written)

**Attributes**:

- Ability to collaborate & work effectively within cross functional teams
- Ability to multitask, probe, analyze, and problem solve
- Detail oriented and ability to follow-through
- Ability to work independently, resourceful and be a strong team player
- Strong organization, time management and prioritizing skills

**Education**:

- Bachelor's Degree preferred or equivalent in HR experience
- HR Designation is an asset (CHRP)

**Note to Applicants**:
Please note that any offer of employment will be conditional upon a background check, including a criminal record check.

**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP**: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

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