Client Services Supervisor

5 months ago

Burnaby, Canada William F. White Full time

Are you looking for an opportunity to be part of movie production? William F. White International Inc. (“WFW”), a Sunbelt Rentals Company, the largest movie equipment rental company, is looking for a Client Services Supervisor to join us. With offices across the country, WFW services productions of all sizes from coast to coast and houses an extensive state-of-the-art inventory. Our job is to help bring the magic of storytelling to life, by supporting our clients as their go-to Partners in Production.

The Client Services Supervisor oversees the Client Services (CSR) & Rentals Desk department, fostering a positive & collaborative team, working closely and cohesively with internal office and warehouse operations to best serve on-site clientele.

**Responsibilities**:

- Supervise, coordinate & assign the day-to-day activities of the team, ensuring they have the information, tools and resources needed to perform their jobs efficiently and effectively.
- Coordinate and oversee production assignments, Resolve any conflicts, or feedback from staff or customers
- Generate reports as necessary, ensuring CSRs are taking appropriate measures to mitigate late returns.
- Oversee and assist with check-ins and check-outs of equipment packages
- Elicit feedback from production crews on current level of service and address areas of improvement, fielding any customer concerns or complaints and ensuring they are addressed in a timely manner.
- Receive and appropriately distribute order documents from the CSR department to warehouse floor staff.
- Collaborate with the Rental Inventory Coordinator to correct inventory discrepancies
- Perform CSR related duties, provide day-to-day support to productions in the regional offices.

**Qualifications**:

- Exceptional customer service skills with a minimum of 2 years customer service experience
- Minimum 2 years related industry experience, preferred
- Minimum 2 years’ experience leading a team, preferred
- Proficient in Microsoft Office
- Experienced with inventory control systems, knowledge of RTPro, an asset
- Demonstrated ability to work well autonomously and in a team environment
- Ability and willingness to delegate tasks, take initiative and lead
- Willing to work alternate hours, as necessary

**We Support our Team before anything else - Join us, you will be able to**
- Enjoy competitive wages and a comprehensive benefits program
- Prescription, paid sick day & vacation, vision coverage, short
- & long-term disability coverage
- Group RRSP plan, company-wide profit-sharing program
- Tuition & Fitness reimbursement; Boots Allowance program
- Develop new skills for a career track in equipment rental industry
- We promote from within; you can explore your career to level up and get prepared for various roles
- Work with incredible team of people in a safety-driven culture
- Social committee with various events; We act with integrity and follow through on our commitments with high level of engagement
- We strive to build safe, healthy, inclusive, and sustainable communities

The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodation may be made to comply with applicable laws.

WFW requires applicants to undergo a background verification process prior to commencing employment with the company. Employment with WFW is contingent on the satisfactory completion of a pre-employment background check.

WFW is an equal opportunity employer — women, people with disabilities, Aboriginal peoples, and visible minorities are welcome to apply.

**Job Types**: Full-time, Permanent

**Salary**: $27.06-$33.00 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Overtime pay

**Experience**:

- Film & TV: 1 year (preferred)
- Customer Service: 2 years (required)
- Inventory control: 1 year (preferred)
- Leadership: 2 years (preferred)

Work Location: In person

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