Manager, Digital Payments Strategy

6 months ago

Toronto, Canada Manulife Full time

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

**Working Arrangement**

Hybrid

Manulife Bank is seeking a results-driven professional to join our Digital Banking & Payments Strategy team.

In this role, you will be responsible for supporting the strategy and building roadmaps to advance our digital payments position in the market and ensuring the Bank meets its objectives. Your understanding of digital banking, payments, experience working with FinTech, ability to understand markets, demographics, and technology will be key in building out the strategy and business casing key initiatives.

You will be responsible for contributing to teams who are passionate about developing great experiences that provide value to our customers. You are adept at knowing how to navigate and positively influence an organization cross functionally. You are naturally curious, have a love for data and have a consistent track record at enabling data driven decisions.

**Responsibilities**:
**Payments strategy**:

- Support the Bank in the payments space and create roadmaps for digital payments at Manulife Bank
- Conduct market, customer and competitor analysis to inform the digital payment strategy
- Support with the development and evolution of Open banking strategy and associated technology and capabilities
- Analyze data, identify insights, and update leadership around any challenges and recommendations for optimization
- Proactively stay in the know of new players in the payments space to enable informed identification of early partnership/strategic investment opportunities
- Support digital payments business development opportunities from ideation to project inception
- Identify near and long-term initiatives that can drive business growth, enhance revenue streams, and improve profitability
- Cultivate business cases and support the sales cycle through research, prototyping, and testing

**Real time rail (RTR)**:

- Support with defining and detailing Manulife Bank’s needs and role in the RTR initiative
- Collaborate with regulatory and compliance teams to relay requirements and pre-requisites and ensure compliance in preparation for RTR
- Collaborate with RTR delivery team to relay requirements and mandates for RTR Exchange and C&S and assess impact on existing landscape
- Support creation and evolution of POV to enable value add services on RTR

**What motivates you?**
- You have an understanding of digital payments capabilities and associated industry standards
- You have an understanding of technology and are comfortable working with technology partners and translating capabilities into business results
- You think big, with the curiosity to discover new ways to enable business outcomes
- You are highly analytical, resourceful, and can understand data and develop insights and creative solutions that can be translated to next steps
- You take ownership and initiative and can support teams to achieve results, focusing on what matters
- You obsess about customers, listen, engage, and act for their benefit You take initiative, and roll up your sleeves to get work done

**What we are looking for**:

- 5-10 years of relevant experience in a fast-paced environment, preferably in digital payments
- Demonstrated experience leveraging data to inform decision making
- Experience in turning complex business problems into successful digital payment experiences
- Understanding of technology and platforms and how to use technology to deliver digital results
- Familiarity with regulatory requirements and compliance considerations in the digital landscape
- Previous experience in financial services and delivering on P&L objectives
- Adept at using MS office suite for presentation and decision making

**What can we offer you?**
- A competitive salary and benefits package
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and upgrade your skills
- A focus on growing your career path with us
- Flexible work policies and strong work-life balance Professional development and leadership opportunities

**Our commitment to you**
- Values-first culture; We lead with our Values every day and bring them to life together
- Boundless opportunity: We create opportunities to learn and grow at every stage of your career
- Continuous innovation: We invite you to help redefine the future of financial services
- Delivering the promise of Diversity, Equity and Inclusion; We foster an inclusive workplace where everyone thrives
- Championing Corporate Citizenship: We build

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