Automotive & Heavy Duty Service Advisor

3 months ago

Lethbridge, Canada Foothills Group Inc. Full time

**Licensed heavy duty or automotive technicians with a desire to learn the service side of the industry, PLEASE APPLY**

**This shift is from 8am-5pm, Monday - Friday. With on-call availability on a rotating basis with other team members including weekends. Further details will be provided.**

**About Us**:
Foothills Group is a trusted leader in the heavy-duty equipment & automotive industry, providing comprehensive repair and maintenance services to keep our customers’ operations running smoothly across Alberta & B.C. We pride ourselves on delivering exceptional service and quality repairs to our customers. We are looking for an enthusiastic, dedicated and detail-oriented Service Advisor to join our team.

**Position Overview**:
**Our shop is busy, and adapting in a fast-paced team environment is a necessity. Our primary work is on these brands**:Freightliner, Western Star, International, Peterbilt, and Kenworth. (Cummins, Detroit, International, Paccar). Ford, GMC, Dodge, and Mercedes.

**What We Offer**:

- Competitive salary and benefits package.
- Ongoing training and professional development opportunities.
- The chance to work with a reputable company in the heavy-duty and automotive service industry.
- A collaborative and supportive work environment.
- Weekly staff lunches.
- Quarterly staff events and annual company-wide events.
- Paid time off.
- Casual dress.

**Key Responsibilities**:

- Greet customers and assess their service needs.
- Invoicing and collecting payment from customers.
- Write up service orders and communicate necessary repairs to the service team.
- Provide accurate estimates of repair costs and timelines to customers.
- Coordinate with technicians to ensure timely and accurate completion of work orders.
- Maintain clear and consistent communication with customers throughout the service process.
- Handle customer inquiries and resolve any issues or concerns promptly.
- Participate in an on-call rotation to provide after-hours support.
- Ensure that all documentation is completed accurately and in a timely manner.
- Maintain a clean and organized work environment.

**Qualifications**:

- Strong communication and customer service skills.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Basic knowledge of automotive and heavy-duty vehicle systems is preferred.
- Proficiency with computers is an asset.
- Ability to work independently and as part of a team.
- Must be willing to participate in an on-call rotation.
- Strong problem-solving abilities and attention to detail.
- High school diploma or equivalent; additional technical training or certification is a plus.

If you are passionate about delivering top-notch customer service, we would love to hear from you.

Pay: $40,000.00-$65,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Paid time off
- Store discount
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Application question(s):

- If you are asked by a customer for information pertaining to their repair and you do not have the answer at the time of the question, how do you address their concern?
- A customer has expressed frustration with the cost of the repairs they have had completed and the lack of communication they have received during the repair. How do you address this and how could you have prevented this frustration in the first place?
- A customer has a large truck in the shop that has been worked on for the last 5 weeks due to parts availability as well as the large scope of work, how often would you communicate with the customer and is there anything different you should do in handling this large service repair work order?

Work Location: In person

Expected start date: 2024-10-01

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