Director Digital Product Design

5 months ago

Toronto, Canada Royal Bank of Canada Full time

**Job Summary**

**WHO ARE WE?**

Houseful is on an ambitious mission to help Canadians confidently own their home. We help consumers start their journey towards home ownership and navigate decisions with confidence. We provide digital experiences, education, a team of professionals, and the core products needed to become empowered to buy and own a home.

**WHAT IS THE OPPORTUNITY?**

Houseful is looking for an experienced design leader with a track record of building and shipping successful consumer digital products to fill the position of Director of Product Design. This person will have a direct reporting line to the chief product officer of Houseful, manage a team of product designers, and is ultimately responsible for customer experience across all modes of engagement with Houseful customers.

**WHAT WILL YOU DO?**
- Be a key member of the Houseful product leadership team with a bias towards action, helping the business efficiently diagnose customer centric problem spaces, formulate strategies, and drive execution through the product development process.
- Collaborate with houseful product managers, engineers, marketing, and operations, to bring new product and service experiences to life and nurture them.
- Drive and maintain a cohesive and high quality customer experience across multiple products and services.
- Serve as a player-coach to continuously up-level designers and processes, including career management, all while driving experience vision, strategy and supporting execution.
- Nurture and advocate for a culture of customer centricity across the Houseful business.

**WHAT DO YOU NEED TO SUCCEED?**
- Excellent communication skills; The ability to connect with technical and non-technical audiences and effectively communicate “why” and story tell.
- Overarching technical and “hands on” experience in both the Product Design and User Experience domains, including best practices and tools for startup cultures.
- A love of advocating for, coaching and developing the skills of your team, and an organised approach to their career development.
- Mastery of diagnostics of customer problems and how that drives solutioning and innovation of customer experiences. Examples of skills are leading design thinking exercises, journey mapping, service blueprints, commissioning and coordinating customer research, user testing, and using customer behaviour data to uncover user experience problems.
- Confident and proactive in driving and facilitating collaboration and relationship building.
- Healthy curiosity and a relentless and infectious pursuit of learning
- Self motivation to continuously map competitive experiences and emerging best experience practices, tools, and processes.
- Comfortable moving quickly and with ambiguity, and the intuition to know when enough is known to take decisive action to move forward.
- An ‘all in’ attitude and approach - doing whatever it takes to make a product and business idea succeed

**Must Haves**:

- 7+ years of digital product design experience or a similar role
- 3+ years in a senior leadership role contributing to product strategy and managing designers and creative team members
- 2+ years in an agile, lean execution environment
- Deep knowledge in at least 6 of the following areas of design: UX/Interaction Design, UI/Visual Design, Understanding Human Behaviour, Business and Product Strategy, Design Thinking, Accessibility and Inclusive Design, Strategic Thinking, Systems Thinking, UX Research, Analytics, Usability Testing, Prototyping, Storytelling, Information Design, Information Architecture, Design Systems, Growth Design
- BA/BS degree in Design (e.g., HCI, Interaction, Graphic, Visual Communications, Product,
- Industrial Design) or a related field or equivalent experience Portfolio / Case Studies with recent work samples

**Nice-to-haves**:

- Experience in proptech or fintechs or startups leading digital financial product development
- Experience with multimodal experiences that combine digital and human powered experiences
- Experience with 2-sided marketplaces where consumers find service providers or products.
- Experience in creating digital experiences that connect customers with industry experts

(e.g., Advisors, Customer Support) across various platforms
- Exploratory work with new AI-driven tools that supplement or augment the work of designers, researchers, and/or developers.
- Exploratory work with AI driven customer experiences

**What’s in it for you?**

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development

  • Design Director

    1 month ago

    Toronto, Canada Engine Digital Full time

    **Design Director Wanted** We’re a team of strategists, designers, engineers, and producers, driven by a shared mission to create innovative digital products, services, and experiences that help our clients unlock growth. If you’re up for that challenge, you should join us. **The Role** We believe that small, collaborative, and cross-functional teams...

  • Design Visionary for Compass Digital

    7 days ago

    Toronto, Ontario, Canada Compass Digital Full time

    **Job Summary:**We are seeking an experienced Design Visionary to lead our design strategy and drive innovation at Compass Digital.**About the Role:**The Director of Design, Experience Strategy will be responsible for envisioning emerging experiences, challenging the status quo, and advocating for a spirit of curiosity and experimentation throughout the...

  • Director of Digital Product Leadership

    3 weeks ago

    Old Toronto, Canada Loblaw Digital Full time

    About Loblaw DigitalLoblaw Digital is a leading e-commerce company that powers personalized and convenient shopping experiences for millions of Canadians.We're seeking an exceptional Senior Director, Product Management to lead the definition of our product vision and strategy for platform services. This role will drive the evolution and extensibility of our...

  • Strategic Director of Digital Product Innovation

    3 weeks ago

    Old Toronto, Canada Loblaw Digital Full time

    About the Role:We are seeking a seasoned Strategic Director to lead our Digital Product Innovation team. This individual will drive the evolution and extensibility of our platform, enabling services and components that empower businesses across Loblaw Digital.Key Responsibilities:Leverage expertise in product management to define vision and strategy for...

  • Digital Commerce Director

    1 month ago

    Old Toronto, Canada Loblaw Digital Full time

    At Loblaw Digital, we're driven to create exceptional online experiences for Canadians. Our mission is to build innovative solutions that meet the evolving needs of our customers. As the Director of Digital Commerce, you'll play a key role in shaping our e-commerce strategy and leading a team of product managers to deliver top-quality products that exceed...

  • E-commerce Director for Digital Experience Strategy

    4 weeks ago

    Old Toronto, Canada Loblaw Digital Full time

    Loblaw Digital is a fast-paced and entrepreneurial team that builds and operates the online businesses of Canada's largest retailer. We're looking for a strategic and passionate Director of Digital Experience Strategy to lead the vision, roadmap, and execution of best-in-class digital experiences across all customer touchpoints for Joe Fresh e-commerce.The...

  • Product Design Director

    4 weeks ago

    Toronto, Ontario, Canada theScore Full time

    About the RoleThe Director of Product Design & Strategy at theScore is a critical leadership position responsible for elevating design and strategy across the company's digital platforms.This role plays a pivotal part in aligning design elements with the company's overarching omni-channel strategy, working closely with the Head of Design & User Experience to...

  • Director, Product Design

    2 months ago

    Toronto, Canada theScore Full time

    theScore, a wholly-owned subsidiary of PENN Entertainment, empowers millions of sports fans through its digital media and sports betting products. Its media app 'theScore' is one of the most popular in North America, delivering fans highly personalized live scores, news, stats, and betting information from their favorite teams, leagues, and players....

  • Digital Platform Director

    1 week ago

    Old Toronto, Canada Loblaw Digital Full time

    About the RoleWe are seeking a seasoned Digital Platform Director to lead our Platform team, responsible for driving the evolution and extensibility of our platform that powers services & components for all businesses.As a key member of our leadership team, you will define the product vision and strategy for platform services alongside cross-functional...

  • Strategy Director

    4 weeks ago

    Toronto, Canada Engine Digital Full time

    **Design Director Wanted** We’re a team of strategists, designers, engineers, and producers, driven by a shared mission to create innovative digital products, services, and experiences that help our clients unlock growth. If you’re up for that challenge, you should join us. **The Role** We believe that small, collaborative, and cross-functional teams...

  • Accommodation Works Design Coordinator

    1 month ago

    Old Toronto, Canada Engine Digital Full time

    p>Design Director Wanted We’re a team of strategists, designers, engineers, and producers, driven by a shared mission to create innovative digital products, services, and experiences that help our clients unlock growth. p>We believe that small, collaborative, and cross-functional teams are best equipped to ship the most optimal project outcomes. Within...

  • Digital Transformation Strategist

    1 week ago

    Old Toronto, Canada Engine Digital Full time

    We are a team of innovators, thinkers, and creators at Engine Digital. Our mission is to develop cutting-edge digital products, services, and experiences that empower our clients to achieve growth.Our approach is built around collaborative, cross-functional teams that drive optimal project outcomes. As a Strategy Director, you will lead engagements through...

  • Chief Creative Brand and Digital Designer

    3 weeks ago

    Toronto, Ontario, Canada q30 design inc. Full time

    At q30 design inc., we are seeking a skilled Chief Creative Brand and Digital Designer to join our team in Toronto.This is a permanent full-time opportunity that requires higher-level executive and client interaction skills. As the successful candidate, you will work closely with our VP Executive Creative Director, VP Brand, and VP Digital to conceptualize...

  • Intermediate to Senior Designer, Brand and Digital

    6 months ago

    Toronto, Canada q30 design inc. Full time

    Intermediate to Senior Designer, Brand and Digital - Toronto, ON Share This 07/09/23 is looking for a talented Intermediate to Senior Designer to join our 14 person team in Toronto. As Intermediate to Senior Designer you will be responsible for conceptualisation and implementation of creative design solutions across mobile and desktop platforms as well...

  • Creative Director for Brand and Digital Solutions

    4 weeks ago

    Toronto, Ontario, Canada q30 design inc. Full time

    Role OverviewWe are seeking a highly skilled Creative Director to join our team at q30 design inc. in Toronto.Salary RangeThe salary for this position is estimated to be between $60,000 and $85,000 annually, depending on experience and qualifications, plus an evaluated bonus, healthcare benefits, and 3 weeks paid holiday.Job DescriptionAs a Creative...

  • Director, Digital UX Design

    6 months ago

    Toronto, Canada OLG Full time

    Range: 125,600.00 - 188,400.00 CAD **Job Description**: Director Digital UX Design (Fixed - Term Contract) GAME ON - OLG needs you We’ve said GAME ON, and we mean it - OLG is rapidly transforming its organization to better serve Ontarians by delivering great gaming experiences through our digital, retail lottery, and land-based gaming channels. Over the...

  • Chief Digital Product Strategist

    1 week ago

    Old Toronto, Canada Loblaw Digital Full time

    At Loblaw Digital, we are looking for a Senior Director, Asset Management to lead the definition of the product vision and strategy for platform services.About the RoleThis is a leadership opportunity to drive the evolution and extensibility of our platform that includes services & components that can be used by all businesses powered by Loblaw Digital.The...

  • Strategic Digital Leadership Opportunity

    6 days ago

    Old Toronto, Canada Engine Digital Full time

    At Engine Digital, we are seeking a highly skilled and experienced Strategic Director to lead our digital strategy initiatives.Job SummaryWe are looking for a talented individual with a strong background in digital strategy, team leadership, and client management. The successful candidate will have a proven track record of delivering innovative solutions...

  • Director, Product Design

    2 months ago

    Toronto, Canada theScore Full time

    About the Role & Team The Director of Product Design & Strategy at PENN Entertainment is a critical leadership role positioned to significantly influence the user experience across our diverse and expanding digital platforms, including theScore, ESPN Bet, iCasino, and Penn Play. Reporting directly to the Head of Design & User Experience,...

  • Executive Director, Digital Transformation

    4 weeks ago

    Toronto, Ontario, Canada Loblaw Digital Full time

    About the RoleLoblaw Digital is seeking a talented and experienced Executive Director, Digital Transformation to join our team. In this role, you will lead a domain of technical projects/initiatives focused on effective delivery plan management while fostering relationship management, stakeholder communication, and management of cross-team dependencies.Key...