Receptionist (Clerk 2)

**Department**:Community Services

**Location**:COLE HARBOUR

**Type of Employment**:Permanent

**Union Status**:NSGEU - NSPG

**Closing Date**:07-Dec-23 (Applications are accepted until 11:59 PM Atlantic Time)

**About Us**:
At the Department of Community Services (DCS), we are a large and diverse department providing a broad portfolio of programs and services including Child and Family well-being (CFW), Employment Support Services (ESS), Income Assistance (IA), Homelessness and Supportive Housing, and Disability Support Program (DSP).

Through our services, we advocate and help vulnerable Nova Scotians be independent, self-reliant, and secure. We work collaboratively across the province with a strong dedicated network of support and staff to achieve desired and shared outcomes for all.

**About Our Opportunity**:
As the Receptionist, you are the first point of contact for clients, service providers and the general public, requiring excellent customer service skills. You will use various computer software systems and be responsible for assisting in the delivery of programs by providing a range of general inquiry / administrative support services.

This position involves direct client service and working in partnership with Social Workers and Caseworkers for the effective and efficient delivery of services.

**Primary Accountabilities**:
We count on your expertise and excellent customer service to provide various administrative support, including, but not limited to:

- Interacting with clients, service providers and staff in person or by phone
- Recording and relaying accurate information to appropriate staff
- Answering inquiries, assessing urgency of requests and determining the best course of action
- Filing and coordinating daily incoming and outgoing correspondence
- Maintaining a filing system in accordance with government records management policy

**Qualifications and Experience**:
You will have at least three (3) years of experience in an administrative support / reception role.

You have demonstrated excellent customer service skills and a proven ability to effectively assist and communicate both in person and by phone. You work well under pressure and independently in a fast-paced environment. You have accurate keyboarding skills along with a working knowledge of various software programs and databases to deliver effective administrative support.

Though not required, it is considered an asset if you:

- have completed a business course
- are knowledegable of services and programs offered by the Department and other community agencies

We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.

**Equivalency**:
This is an excellent career opportunity for many. We recognize equivalent combinations of training, education, and experience, providing opportunities for individuals with diverse backgrounds to contribute their skills and expertise. Equivalencies include, but are not limited to:

- A completed 2-year diploma and one (1) year of experience
- A completed 1-year diploma and two (2) years of experience

**Benefits**:
Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs. Click here to learn more about our various benefits offerings and eligibility criteria.

**Working Conditions**:
Most of your time is spent in a comfortable office setting. Occasionally you may need to move or lift objects such as boxes or files. You will have daily contact with the public, various Government Departments as well as other local Agencies.

Your normal work week is 35 hours/week, 7 hours/day.

**What We Offer**:

- Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
- Engaging workplace. Our Employees feel valued, respected, connected, and tuned in. We have forward-thinking policies and strategies.
- Countless career paths.
- Department Specific Flexible working schedules.

**Pay Grade**: CL 13

**Salary Range**: $1,493.64 - $1,625.82 Bi-Weekly

**Employment Equity Statement**: