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Customer Account Specialist

4 months ago

Mississauga, Canada Krayden Inc Full time

**About Us**:
We are seeking a top notch Customer Account Specialist who has a proven record of building and maintaining customer relationships.

**Key responsibilities**:

- Enter and maintain orders and quotes.
- Responds to Customer Service calls.
- Answers customer inquiries.
- Enters sample requests.
- Checks status of items on backorder through the system.
- Contacts customers with status of backorders.
- Processes MSDS, literature and other customer requests.
- Oversees and updates special pricing in system.
- Enters and track all Repair and Rental orders.
- Expedite orders as requested.
- Enters new customer data in the computer system.
- Works with other departments to assist in generating the best customer experience.
- Performs other duties as assigned related to Customer Service.
- Perform duties to AS/ISO procedures and regulation standards/specifications.

**Accountabilities**:

- Delivers exceptional customer service to the customers by responding to each request in a timely and courteous manner.
- Assumes responsibility for establishing and maintaining professional business relations with customers.
- Presents a positive image of Krayden, Inc by maintaining procedures.

**Desired Skills and Experience**:

- High School degree required
- Bilingual Spanish a plus**:

- Minimum 1 year prior telephone or face to face sales experience
- Industry experience a plus**:

- Strong PC and computer software experience
- Microsoft word, outlook, excel, PowerPoint and CRM Software
- Excellent communication skills (verbal and written)
- Exceptional listening and probing skills
- Ability to work effectively under pressure in a fast-paced environment

Job Duties:

- Answer incoming customer inquiries
- Collaborate with key stakeholders and teams to stay updated on new products, services, and policies
- Record and modify customer information within the database
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company's customer service policies
- Other duties as requested

Ability to commute/relocate:

- Mississauga, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (required)