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Sales Support
4 months ago
“PBS is the fastest growing ‘All Inclusive Business Platform’ vendor in North America and we have only just begun”
**The Opportunity**:
For the past 30 years, PBS has been changing the way people buy and service cars, one dealership at a time. PBS is one of the largest DMS (Dealership Management System) providers in North America and our software assists automotive dealerships with sales, service, inventory management, and accounting modules. We are unique in the industry because we view our customers as partners in innovation, and each month, we welcome hundreds of new users to our software platform.
**The Role**:
PBS Systems is looking for an enthusiastic and organized individual to join our Sales Services Team. As a Sales Service Analyst, you will provide phone/online support and training to new and existing customers on our Dealer Management Software. In addition, you will also have the opportunity to travel across North America to provide onsite support.
**Responsibilities**:
- Provide excellent software support to our end users
- Support and troubleshoot issues for the service desk
- Document and address customer issues and concerns in a professional manner
- Improve new or existing processes within the department to enhance service delivery
- Respond to both internal and external support requests in a fast-paced environment
- Cross train to further your software knowledge and professional development skills
- Travel (25% - 1 week per month) is required throughout Canada and the US
- Covid-19 proof of vaccination is required
**Job Requirements**:
- High school diploma
- Excellent communication and analytical skills
- Customer service experience
- Automotive dealership experience is an asset
- Knowledge of Microsoft Windows and Office
- Strong organizational and time management skills
- Ability to work independently and within a team environment
- Available to work Saturday, and/or Sunday due to scheduled travel
- A valid passport
**What we offer**:
- Internal promotion and growth opportunities
- An education department dedicated to helping you with professional and personal development
- Gym facilities (select offices) and special corporate membership rates for Goodlife Fitness
- Opportunity to travel
- Great referral bonus
- Staff discounts with GM, Dell, and more
- Health and Medical benefits
- Bonus for product certifications, up to $4,800 per year
- Competitive base salary ($45,000k/yr. - $50,000k/yr.)
INPBS
