Warehouse/customer Service

6 months ago


KitchenerWaterloo, Canada Pavement Depot Full time

**Job Summary**:
Pavement Depot is seeking a Customer Service Representative with a hands-on warehouse skillset to join our team. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and assisting them with their inquiries and concerns. This plays a vital role in ensuring customer satisfaction and maintaining positive relationships with our clients.

**What You'll Do**:

- Warehouse Support, you will pick, ship, and receive orders while replenishing stock

levels.
- You will make a personal impact; you consistently achieve a high level of customer

service.
- You will be a Brand Ambassador, by building brand recognition while supporting sales

initiatives and enhancing customer experiences. You will consistently ensure that our

corporate image is reflected.
- Ensure consistency in the quality of your work while meeting performance metrics in

assigned work areas and creating a positive customer experience.
- Collaborate with leaders through constructive feedback to support process improvements

and cost reductions.
- Works under direct supervision and follows standard operating procedures to accomplish

assigned tasks.
- Delivers excellent customer service to clients.
- Sales Support, you will directly service customers via counter sales, confirm stock

availability, and process orders and inquiries.

**Who You Are**:

- Lift, carry, push, pull, reach, grasp, bend, and stack for up to 8 hours at a time and ability

to stand for long periods and walk continuously.
- Associates may be required to move up to 50 lbs. (range may vary based on work

assignment)
- Ability to work a schedule that includes working half a day on Saturdays.
- Use basic information-gathering skills to solve problems.
- Ability to learn standard operating procedures acquired through on-the-job training,

including forklift training.
- You have 1-2 years of prior counter sales/warehouse experience.
- You have the proven ability to communicate effectively and build customer relationships.
- You can prioritize multiple tasks and work well under pressure while maintaining a good

attitude.
- You have strong interpersonal skills and an ability to impart knowledge.

**Job Types**: Full-time, Fixed term contract

**Benefits**:

- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

**Education**:

- Secondary School (preferred)

Work Location: In person



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