**Who is eXp?**

Doing the audacious is part of eXp Realty’s DNA. We are a company that rewards creative minds who can offer bold solutions, where opinions matter, anything is possible and the outcome can be revolutionary. As a global full-service real estate brokerage utilizing a 3-D, fully immersive, cloud office environment, offering 24/7 access to collaborative tools & training, eXp has broken the traditional mold of real estate. We are doing big things. Come join us

**Why Brokerage Operations?**

Brokerage Operations is pushing the boundaries of possibility by breaking the mold of the traditional brokerage with a team-oriented environment, ability to work remotely and tons of opportunities for career advancement. With lots of fun, informative and motivational training and development, we are all about connecting with one another, with our agents and building the most collaborative, exciting and proactive brokerage in the world. Come join us

**What you will do**:
The Provincial Payout Concierge represents eXp Realty as a front-line organization to assist Agents with their Payout & Agent related inquiries. World-class customer service / experience is required for every interaction with strong problem solving skills, empathy and urgency to every engagement. The Payout Concierge represents the Payout Processing Team and is responsible for communicating to and working with Payout Specialists to resolve issues on behalf of the agents.

**How You Will Make an Impact**:

- Available to assist Agents that walk in or phone in to the Payout Concierge in eXp World
- Utilize systems used by eXp to research and answer specific Agent/outside source inquiries (Broker Wolf/Skyslope) such as Commission Payment status, Disbursement requirements, YTD summaries based on Anniversary years, to assist in Agent inquiries
- Ensure Agents are directed to the appropriate eXp Department/employee for inquiries beyond the scope of the Payout Concierge
- Work with Transaction Compliance Team & provide the Agent with details of o/s documentation to be able to close the transaction
- Follow up on outstanding commission cheques from lawyers/other brokers as noted on Payout Specialist Worksheets
- File daily individual Agent ETf’s to Skyslope
- Request signature of Managing Broker on closed TRS & Archive Skyslope transactions
- Provide Agents with missing EFT requests
- Escalate items to Provincial Team Lead that need immediate attention outside the scope of the Payout Concierge

**How You Will Grab Our Attention**:

- Possess Strong written and verbal communication skills
- Complex Thinker
- Broker Wolf & Skyslope Experience
- Working knowledge of Excel and Google Sheets
- Must be highly organized and familiar with working in a remote environment

**What eXp provides**:

- eXp Realty Canada offers a comprehensive benefit package which includes: Medical, Dental, Vision, Short Term & Long-Term Disability, Life Insurance and AD&D, Paid Vacation after the first year, Paid Holidays, Paid Personal/Sick Days, one time stock option, and $20/pay cheque for your mobile phone/internet
- Fully remote environment
- Amazing company culture
- And more...
- This is a salaried position with compensation starting at $45,000 CAD per year. Exact pay will be based on knowledge and experience._
- eXp World Holdings is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability or any other characteristic protected by law._