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Help Desk Associate

4 months ago

Toronto, Canada hearinglife_Canada Full time

Reporting to the IT Director, the Help Desk Associate is responsible for providing a high level of IT service and support for the Company's employees, coordinate the IT helpdesk for internal users ( IT support) within the organization, and to ensure that the role is in compliance with the Company's high standards of performance for optimal business functioning.

**Responsibilities include**:

- Coordinate and manage the Companies internal help desk IT system by assigning issues, resolving, escalating or providing a temporary solution to all user requests
- Work with HR to onboard, support and offboard all staff
- Assist the I.T Support Specialists and Helpdesk Associate for all IT related issues as required
- Set up and install hardware/software for computers at Head Office and clinics
- Organize and deploy new OS updates (Windows) for necessary upgrades related to Computer workstations, desktops and laptops
- Setup, troubleshoot printers at Head Office and clinics as needed
- Work alongside current IT staff to support both Toronto Head Office and clinics
- Set up new user accounts and groups using internal web portal
- Create shared mailboxes/resources
- Ultimately responsible for keeping network clean, virus and spyware free
- Works closely with all departments regarding any IT functions/issues necessary to drive and support the production lines
- Support users on use of the Cisco VPN client
- Configure user accounts in the corporate intranet environment (SharePoint)
- Configuration and support of Company’s mobile devices (Apple iPhone/Samsung Android)
- May perform special projects as required by the IT Director
- All other duties as assigned

**Education and Certification**:
What You Will Need:

- Post-secondary education such as a diploma or degree in information systems, communications, computer science, or another related field is required
- 1 - 2 years of related experience
- General PC support, troubleshooting, assembly and repair
- Knowledge of Active Directory administration, including managing and creating Organizational Units and Group Policies, an asset
- Valid drivers license required to fulfill duties across locations
- Must be detail oriented and organized in order to handle multiple priorities in a fast-paced environment
- Excellent interpersonal, time management and communication skills
- Able to work independently and prioritize tasks/responsibilities
- Dependability to work assigned hours to ensure full coverage. Overtime is occasionally worked in order to meet the demands and deadlines associated with the position

LI-CA1

HearingLife_Canada