Relational Security Officer, Integrated Protection

3 months ago


Vancouver, Canada PHSA Full time

**Relational Security Officer**

Integrated Protection Services

Vancouver, BC

**As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.**

In accordance with the Purpose, Vision, Values, Coast Salish Teachings and strategic directions of PHSA, eliminating Indigenous-specific racism and discrimination, diversity, equity, inclusion and safety, including both patient and employee safety, are priorities and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety, including Indigenous Cultural Safety, is inherent in all aspects of this position.

Our
**Relational Security Officers** will collaborate with our Integrated Protection Services team to uphold the security of individuals and property, while actively addressing and dismantling systemic racism and discrimination. We are committed to supporting our hospitals in creating exceptional working conditions by ensuring safety, and orderliness, and fostering an environment that respects and uplifts Indigenous and Black communities, people of colour and other equity-denied groups.

Reporting to the Coordinator, Relational Security, IPS Operations, the Relational Security Officer maintains and respectfully enforces security of persons and property in accordance with established policies and procedures.

**What you’ll do**
- Develop and maintain strong relationships with patients, staff, and visitors based on respect, care, and empathy.
- Patrols buildings and grounds, including utilizing computerized surveillance equipment and video monitoring systems. Enforces regulations and security procedures. Identifies risks, safety and security hazards and takes appropriate action. Checks doors, windows and entrances, securing same to prevent unauthorized entrance by others.
- Responds to emergencies such as the Health Organization Disaster Plans, emergency Codes, and physically aggressive patients/persons; assesses the situation, consults with medical staff and others, and takes appropriate action as required.
- Investigates, resolves and reports disturbances utilizing non-violent interventions rooted in Indigenous-specific anti-racism and anti-racism principles. Documents and reports incidents in accordance with established Protection Services procedures.
- Works with Indigenous Health and the Diversity, Equity & Inclusion teams to ensure procedures are reflective of PHSAs commitments to Indigenous-specific anti-racism, as well as anti-racism, diversity, equity and inclusion.
- Provides security for Health Organization patients, as requested by the patient care team, to maintain a safe and orderly workplace, rooted in the commitment to eliminate Indigenous-specific racism and foster Cultural Safety & humility, while also promoting diversity, equity, and inclusion. Additionally, offers security escorts for both staff and patients as needed. Provides security escort for staff and patients as required. Responds to requests for assistance from staff, patients and the public.
- Participates in photo identification and security system programs through methods such as taking staff photos, card access information and entering database information.
- Utilizes and operates various security systems such as; access control, CCTV, panic/duress, photo identification and other security system programs.
- Provides pre/post flight safety inspections of heliports following appropriate departmental procedures.
- Liaises with fire, police and other related community officials regarding fire and security protocol, response, incidents and investigations per department guidelines.
- Provides First Aid services to injured persons, completes required documentation and maintains supplies.
- Maintains a daily log of events and prepares detailed reports.
- Performs other related duties as assigned.

**What you bring**

**Qualifications**:

- Current BC Security Guard License and Certification of Training Completion in Advanced Security Training. One year's recent related experience, or an equivalent combination of education, training and experience.

Skills & Knowledge
- Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
- Knowledge of social, economic, political and historical realities impacting Indigenous communities and familiarity with Indigenous Cultural Safety and Indigenous-specific anti-racism and accompanying reports (BC DRIPA, TRC, etc.).
- Excellent interpersonal and communication skills, with the ability to build relationships based on respect, care, and empathy.
- Ability to handle and de-escalate potentially volatile situations with professionalism and empathy.
- Ability to communicate effectively both verbally and in writing.
- Ability to engage with others respectfully.
- Physical ability to carry ou



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