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Medical Admin Assistant

1 month ago

Edmonton, Canada Manor Clinic Full time

Manor clinic is seeking an energetic individual to add to our mental health practice. Our team comprises psychologists, psychiatrists and social workers (mental health therapists). We are looking for someone who is preferably able to work from Monday-Saturday.

**Duties and responsibilities**:
Providing administrative support to healthcare professionals at the clinic.

Scheduling and coordinating appointments.

Making appointment reminder phone calls.

Greeting and checking patients as they arrive.

Assist patients with the initial paperwork.

Arranging and booking internal and external referrals.

Contacting patients to relay information on behalf of healthcare professionals.

Answer patients’ queries and ensure quality customer service.

General office administration tasks such as sorting mail and faxing documents.

Processing patient payments and issuing related invoices.

Liaising with insurance companies for psychology payments.

Maintaining patient privacy and confidentiality.

Managing clinic flow and organization while keeping the patient area and offices clean.

Update and maintain patients’ health records.

Work closely with the clinic admin manager to understand and address the clinic priorities.

**Requirements and skills**

Proven work experience as a medical administrative assistant.

Hands-on experience with electronic medical record (EMR). We use Accuro EMR for our clinic.

Speak fluent English and be knowledgeable with Microsoft Word, Outlook, G-mail, Google Meet and Zoom.

An empathic professional attitude is a must to support individuals with mental health problems and developmental disorders.

Knowledge of healthcare operations

Familiarity with medical and insurance legislation

Excellent organizational and multitasking skills

Customer-oriented communication skills

High school diploma; certification in medical administration is a plus

**Other information**:
Convenient location:

- 3 minutes drive to Anthony Henday
- 5-minute walk from Heritage Valley park and ride
- Right in front of the future Capital Line South LRT Extension Ellerslie road terminal

Manor clinic exterior:

- The clinic is situated on a two-acre property in Rutherford, Edmonton.
- The clinic is fully surrounded by mature trees on all four sides. This provides a unique and park-like experience that is relaxing for the clients and the professionals.
- The clinic backs onto a tree line with walking trails that could be used by staff and clients for a relaxing walk in nature.
- The clinic has a porch swing and garden swings that the clients can use during warm weather for a relaxing and sensory experience.
- Ample parking: The clinic has 22 parking stalls that the staff and the clients can use. This includes two handicap parking stalls. There is plenty of space within the property to expand parking in the future if needed.
- The clinic parking is lit with LED lights to ensure the safety of the professionals and the clients. In addition, video surveillance with security cameras has also been installed to enhance safety.

Manor clinic layout:

- The clinic is fully handicap accessible that includes two accessible toilets.
- Video surveillance with security cameras has been installed in the reception, waiting and communal areas to ensure safety.
- The clinic rooms are designed to be soundproof to ensure the privacy of the information exchanged between the clients and the professionals.
- The basement is specially designed to provide a relaxing and private space for the staff. This includes a basement kitchen (with a refrigerator, microwave, and comfy chairs) and a staff washroom.

**Job Types**: Part-time, Permanent, Casual, Freelance
Part-time hours: 20-25 per week

**Salary**: $17.00-$21.00 per hour

Schedule:

- Day shift

Work Location: In person