Sell in

6 months ago

Toronto, Canada L'Occitane En Provence Full time

**JOB SUMMARY**:
The Sell in and B2B Customer Service Associate will oversee daily operations to ensure exceptional customer satisfaction to all our US and Canada Sell in and B2B customers. The Sell in & B2B Customer Service associate will be managing customers inquiries, process orders, delivery documents and invoicing accurately following the order management procedure to meet the customer needs. The Sell in & B2B Customer Service Associate will be collaborating closely with the Customer Service Manager to ensure process documentation and improving customer experience.

**JOB RESPONSIBILITIES**:

- Responsible for daily operations of the Sell In and B2B Customer Service department.
- Customer Communication and ensure Satisfaction:

- Interact with customers to address inquiries, resolve issues, and ensure overall satisfaction.
- Collaborate with sales, supply chain, and warehouse teams to provide timely responses and solutions to customer queries.
- Address customer complaints, claims, and returns promptly and effectively.
- Advocate for customer needs and interests within the organization, driving resolutions and improvements where necessary.
- Order Management and Fulfillment:

- Process orders accurately and efficiently, ensuring compliance with customer requirements and internal procedures.
- Coordinate with internal teams to facilitate timely delivery of products and provide customers with necessary order-related information (e.g., order acknowledgment, delivery notifications, tracking information).
- Monitor departmental KPIs and align internal operational metrics with customer satisfaction metrics.
- Process Optimization:

- Continuously optimize the order fulfillment process to enhance the customer experience.
- Collaborate with cross-functional teams to streamline processes, improve efficiency, and minimize errors.
- Data Management:

- Assist in maintaining accurate customer master data, ensuring timely updates and integrity of information.
- Problem Solving and Escalation management:

- Leveraging emerging supply chain capabilities and technology such as EDI to improve customer collaboration and service.
- Handle escalated customer issues and complaints with professionalism and ensuring timely resolution and customer satisfaction.
- ** Team Collaboration and Support**:

- Provide support and assistance to team members, maintaining a positive work environment and contributing to team success.

**KEY PERFORMANCE INDICATORS**:

- % of orders Managed and shipped.
- Order processing time.
- Order Fulfillment Accuracy
- First Contact Resolution Rate
- % Customer Complaint and chargeback.

**REQUIREMENTS**:

- Proven record of delivering outstanding customer service support in a team-based setting.
- Leadership skills, proactive mindset, and effective collaboration with diverse team.
- Strong/effective communication skills

**EDUCATION**:
Bachelor’s degree in supply chain management, Business Administration, or a related field, or its equivalent from a foreign institution.

**EXPERIENCE**:
1-3 years of experience in Supply Chain Management and/or Customer Service

**SKILLS**:

- Exceptional verbal and written communication skills with customers.
- Understanding of B2B business
- Excellent organizational and time-management skills in a fast-paced environment with deadlines
- Attention to details, with the ability to see the big picture.
- Ability to multitask and prioritize
- Strong problem solving.
- Strong process management skills
- Proficiency in SAP ERP system SAP S/4 Hana
- Advanced Excel skills
- Knowledge of inventory management practices and fulfilment operations
- Fluent in English

**PHYSICAL & TRAVEL REQUIREMENTS**:

- Able to occasionally travel to US

**All Applicants**:
L'Occitane's Privacy Statement

**United States Applicants Only**:
Employee Rights

FMLA: Posters

FMLA Special Rules for Returning Military Members (USERRA)

qSUd3usL6p

  • Independent Contractor

    6 months ago

    Toronto, Canada Safe Step Walk In Tub Full time

    **Safe Step **is looking for _Independent Sales Contractors _to work with us as _**Direct Seller**_ **Safe Step **is committed to providing our customers with the industry-leading safety, comfort, and independence they deserve. As the nation’s top walk-in tub and shower company, our products are made to the highest manufacturing standards, and our...

  • Cne Part Time Sales Associate

    6 months ago

    Toronto, Canada IN MY CLOSET Full time

    **IN MY CLOSET** is looking to add a **new member **to our team for the **CNE** this year. This is a **temporary part-time position** which will lead to permanent part-time position based on clearly outlined performance goals. However, there are a few job requirements... - **you MUST be 19+**: - **1 years or more of SALES experience**: - **you MUST be able...

  • Fintech Senior Sales Director

    4 weeks ago

    Old Toronto, Canada Women in Payments Full time

    Director, GTM Sales Operations will report to the VP, Sales Operations and partner closely with our Chief Revenue Officer. Director, GTM Sales Operations is a highly visible role across the organization and will play a key part in shaping and executing our Sales Go-To Market (GTM) strategy. This role will collaborate with stakeholders across our global GTM...

  • Trader

    6 months ago

    Toronto, Canada Global Food and Ingredients In Full time

    Global Food and Ingredients Inc. (GFI) is a rapidly expanding Canadian company specializing in plant-based food and ingredients, with a primary focus on pulses and specialty crops. Our product offerings include the popular Bentilia lentil-based pasta and North Lily branded legume and rice products. Committed to quality, we supply premium, high-protein...

  • Senior Director, GTM Strategy and Sales Operations

    4 weeks ago

    Old Toronto, Canada Women in Payments Full time

    The Sr. Director, GTM Sales Operations will report to the VP, Sales Operations and partner closely with our Chief Revenue Officer. The Sr. Director, GTM Sales Operations is a highly visible role across the organization and will play a key part in shaping and executing our Sales Go-To Market (GTM) strategy. This role will collaborate with stakeholders across...

  • Guest Services Associate

    6 months ago

    Toronto, Canada WAXON Laser + Waxbar Commerce Court in the PATH (BayKing Downtown) Full time

    INTERESTED IN BEING PART OF THE HOTTEST BAR IN TOWN? WAXON Laser + Waxbar in the PATH at CIBC Commerce Court is looking for bright, friendly, motivated applicants with professional experience and a winning attitude to join our Guest Service team. - We appreciate all resumes, but only qualified applicants with relevant work experience will be...

  • Guest Services Associate

    6 months ago

    Toronto, Canada WAXON Laser + Waxbar Commerce Court in the PATH (BayKing Downtown) Full time

    INTERESTED IN BEING PART OF THE HOTTEST BAR IN TOWN? WAXON Laser + Waxbar in the PATH at CIBC Commerce Court is looking for bright, friendly, motivated applicants with professional experience and a winning attitude to join our Guest Service team. - We appreciate all resumes, but only qualified applicants with relevant work experience will be...

  • Guest Services Associate

    3 months ago

    Toronto, Canada WAXON Laser + Waxbar Commerce Court in the PATH (BayKing Downtown) Full time

    **INTERESTED IN BEING PART OF THE HOTTEST BAR IN TOWN?** WAXON Laser + Waxbar in the PATH at CIBC Commerce Court is looking for bright, friendly, motivated applicants with professional experience and a winning attitude to join our Guest Service team. - We appreciate all resumes, but only qualified applicants with relevant work experience will be...

  • Director of Operations and Governance

    3 weeks ago

    Toronto, Ontario, Canada Canadian Association of Financial Institutions in Insurance (CAFII) Full time

    CANADIAN ASSOCIATION OF FINANCIAL INSTITUTIONS IN INSURANCE (CAFII) is a not-for-profit industry Association celebrating over 25 years as a key stakeholder in Canada's life and health insurance sector.We bring together tremendous competitors and find common ground. Our mission is to deliver a united voice for financial institutions involved in selling...

  • Senior Manager, Operations

    3 weeks ago

    Toronto, Canada Canadian Association of Financial Institutions in Insurance (CAFII) Full time

    Do you enjoy working in a highly professional environment where you can play a pivotal role in bringing together industry executives on common issues, who are dedicated to delivering meaningful choice to their consumers? Have you been searching for an opportunity to grow your career in a high impact industry with a motivating leadership team, dedicated to...

  • Senior Manager, Operations

    3 weeks ago

    Toronto, Canada Canadian Association of Financial Institutions in Insurance (CAFII) Full time

    Do you enjoy working in a highly professional environment where you can play a pivotal role in bringing together industry executives on common issues, who are dedicated to delivering meaningful choice to their consumers? Have you been searching for an opportunity to grow your career in a high impact industry with a motivating leadership team, dedicated to...

  • Senior Manager, Operations

    3 weeks ago

    Toronto, Canada Canadian Association of Financial Institutions in Insurance (CAFII) Full time

    Do you enjoy working in a highly professional environment where you can play a pivotal role in bringing together industry executives on common issues, who are dedicated to delivering meaningful choice to their consumers? Have you been searching for an opportunity to grow your career in a high impact industry with a motivating leadership team, dedicated to...

  • Senior Manager, Operations

    1 month ago

    Toronto, Ontario, Ontario, Canada Canadian Association of Financial Institutions in Insurance Full time

    Do you enjoy working in a highly professional environment where you can play a pivotal role in bringing together industry executives on common issues, who are dedicated to delivering meaningful choice to their consumers? Have you been searching for an opportunity to grow your career in a high impact industry with a motivating leadership team, dedicated to...