Customer Service Representative

2 months ago

Edmonton, Canada Alberta Motor Vehicle Industry Council (AMVIC) Full time

**Customer service representative**

The Alberta Motor Vehicle Industry Council (AMVIC) is Alberta’s automotive industry regulator. AMVIC is a public agency accountable to the Minister of Service Alberta and Red Tape Reduction and the Government of Alberta. AMVIC protects consumers and industry from unfair practices in the automotive business industry. Consumer protection and a fair marketplace are achieved through AMVIC managed mandatory licensing for automotive businesses and salesperson registrations as required by the _Consumer Protection Act_.
AMVIC works daily to uphold industry standards through education of licensees and consumers.

AMVIC has an immediate opening for a **six-month contract entry level customer service representative** (licensing advisor level one) position in our Edmonton office. This role is our front-line point of contact for authorized business representatives and salespeople seeking AMVIC authorization to operate an automotive related business or sell vehicles in Alberta.

This position reports to the manager of licensing. This position resides in the Edmonton office and requires daily attendance Monday to Friday. On occasion overtime may be required to meet job demands with prior approval from the manager of licensing.

**Responsibilities**:

- Provide frontline customer service and support for businesses and salespeople. Operating in a telephone queue system to provide support and guidance with system issues and general inquiry calls.
- Take accountability and own a customer issue, eliminating call transfers and hand offs. Provide first call resolution for inquires within legislation, policies, procedures and best practices.
- Ensure compliance with policies and procedures to ensure accurate licensing procedures are upheld and appropriate for other departments, utilizing the in-house program to track and record all activity and track entries for compliance.
- Other duties as assigned.

**Knowledge and skills**:

- A passion for helping users with great interpersonal skills. Ability to deal with confrontational and conflicting situations to ensure resolution.
- Ability to understand applicable legislation and regulations.
- Excellent time management and strong organizational skills.
- Strong analytical and problem solving skills and attention to detail.
- Ability to present a professional image and communicate effectively, using strong social skills.
- Strong verbal and written communication skills with clear English language skills.
- Ability to maintain and practice strict confidentiality.
- A team player mentality, collaborative work environment.

**Qualifications**:

- Successful completion of post-secondary business related degree is preferred; or a combination of education and at least three years’ work experience in a service based organization.
- Second language would be an asset, but not required.

**AMVIC offers**:

- Competitive compensation.
- Excellent group health benefits (life insurance, health, dental and vision).
- Health and wellness account.
- Positive workplace, upbeat corporate culture.
- Career growth potential.

For more information about AMVIC please visit our website at amvic.org.

**Job Types**: Full-time, Fixed term contract
Contract length: 6 months

Pay: $21.50 per hour

Expected hours: 37.5 per week

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift

**Education**:

- DCS / DEC (required)

**Experience**:

- Customer service: 3 years (required)

Work Location: In person

Application deadline: 2024-10-28

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