Director of Product Design, Manage

3 weeks ago

Vancouver, Canada Clio Full time

-Clio
is more than just a tech company-we are a global leader that is transforming the legal experience for all by
bettering the lives of legal professionals
while
increasing access to justice

Summary:
Clio is committed to delivering world-class solutions that enable legal professionals to streamline their workflows, enhance collaboration, and provide exceptional client experiences. We are focused on delivering a comprehensive, unified platform experience that maximizes customer value across a suite of ever-growing products and services. We support a complex landscape of customers, including firms of varying sizes, across a variety of practice areas, within an expanding global market. We have big audacious goals, and we are growing fast And with that comes increased complexity. Taming that complexity, and delivering simple, easy to use, best in class experiences, that fit seamlessly into the daily lives of our customers is a primary goal.

What you’ll work on:
- Lead multi-year, high impact, experience design strategies across a complex portfolio of products and personas.- Create north-star artifacts that inspire and provoke customer-focused roadmaps and designs and align short-term work to longer-term impact.- Partner cross-functionally to understand and align customer and business goals and influence product strategy.- Lead a team of designers focused on improving the end to end experience of our core product offering, Clio Manage.- Lead the evolution of Clio Manage so that the experience can easily scale as Clio expands into new international markets.- Lead the evolution of Clio Manage so that it can be easily customized as we scale to support new practice areas (e.g., personal injury, family law, legal aid, etc.)- Lead the evolution of Manage so that the experience can scale to support the needs of our growing customer base with a specific focus on moving up-market and supporting larger firm sizes and more complex multi-user workflows.- Work with peers across the product design team to align and deliver a cohesive platform experience focused on delivering a comprehensive, delightful and integrated experience across the entire Clio ecosystem.- Drive clarity and alignment across design efforts, across initiative and product boundaries.- Contribute to frameworks for assessing and scaling design quality.- Contribute to process and operations to mature and scale design.- Build a high-performing team; invest in coaching and career development; attracting, hiring and retaining top talent; and delivering high-quality outcomes for our customers and our business.

What you bring:
- Demonstrated expertise in leading a team of designers to conceptualize, build and scale experiences across complex ecosystems.- Expertise delivering clear, connected experiences across product and persona boundaries.- Equally comfortable leading teams through the discovery of 0 to 1 new products as well as big, complex platform level initiatives.- Business acumen and ability to connect design strategy to business value.-
- Strong leadership, partnering, and influencing skills.- Ability to create solutions that scale across short and long term customer and business goals simultaneously.- High level of comfort working within a self-directed culture and navigating ambiguity.- Deep desire to help everyone (customers, stakeholders, and employees) do their best possible work.

What you will find here:
Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:
- Competitive, equitable salary with top-tier health benefits, dental, and vision insurance- Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office min. once per week on our Anchor Day.- Flexible time off policy, with an encouraged 20 days off per year.- $2000 annual counseling benefit- RRSP matching and RESP contribution- Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

The full salary range* for this role is $196,000 to $245,000 to $294,000 CAD..

In addition, this role is eligible for variable pay that is based on company performance, with actual payout amounts calculated and paid on a quarterly basis.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to

diversity, equity and inclusion

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at

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