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Casual Box Office Agent

3 months ago

Abbotsford, Canada Gallery 7 Theatre & Performing Arts Society Full time

**Company Description**

Gallery 7 Theatre is passionate about creating entertaining and thought-provoking theatre that explores the spiritual, relational and social aspects of the human experience with a vision towards hope, reconciliation and redemption.

Based in Abbotsford, BC, the theatre has produced over 110 productions in over 32 years of continuous operation. Each year, the theatre produces up to five mainstage productions plus a second stage series. The theatre attracts between 6,000 and 12,000 theatre fans from across the Fraser Valley each season.

An incorporated Society and a registered Charity, the theatre is governed by a volunteer Board of Directors and is run by a small staff consisting of a full-time Executive/Artistic Director (E/AD), a part-time Production Manager, a part-time Theatre Administrator, a contract Marketing Associate and a contract Bookkeeper.

As a semi-professional, community-based theatre, productions involve both contract artists and volunteer artists, technicians, front of house staff and others. Individuals from all walks of life are invited to participate in and attend our productions, regardless of background. The Society is supported by a large group of donors as well as local and regional sponsors.
- Act as the main staff point of contact for onsite volunteers and production team members during performances.
- Create a welcoming, fun, and professional experience for volunteers, staff, and audiences.
- Manage and conduct on-site box office sales, exchanges, donations, and will-call services during performances.
- Brief ushers on ticket scanning and scanner troubleshooting procedures.
- Brief concession volunteers on set-up, sales and closing procedures.
- Assist House Managers as necessary and during emergencies.
- Perform the pre-show speech at the start of each performance.
- Assist with concession sales during intermission.
- Make minor purchases for concessions when necessary.
- Submit receipts for reimbursement.
- Check concession stock after each performance and provide volume updates to the Theatre Administrator
- Trouble shoot and resolve issues with onsite scanners and point of sales software and hardware.
- Ensure all box office and concession point of sale and cash boxes are secured following each performance.
- Submit a post-show report to the Executive/Artistic Director & Theatre Administrator following each performance.

**Requirements**:

- A commitment to championing the mission, vision, and values of the organization.
- An interest in, and a passion for, the arts, live theatre, and Gallery 7 Theatre.
- Flexible schedule.
- Attendance at all performances scheduled in the season.
- Ability to work well in a dynamic, team-oriented, and often fast-paced work environment.
- Excellent computer skills and the ability to learn new computer software programs.
- Familiarity with, or ability to quickly learn, box office systems and procedures.
- Familiarity with, or ability to quickly learn, other point of sale systems.
- Able to process a variety of payment methods such as cash, cheque, debit, and credit.
- Comfortable talking to large groups of people.
- Excellent interpersonal and customer service skills.
- Excellent telephone and online communication skills.
- Excellent time-management skills
- Strong multi-tasking ability.
- Strong commitment to excellence, organization, and attention to detail.
- Ability to solve problems quickly and efficiently.
- Strong writing skills.
- Ability to develop effective, positive, and life-affirming relationships with staff, volunteers, and patrons.
- Ability to adapt to change as necessary.
- Access to a vehicle or reliable transportation. Holding a valid Class V driver’s license is an asset.

**Application Deadline**:
Ongoing, until position is filled.

**Application Process**:
**Job Types**: Part-time, Fixed term contract, Casual, Seasonal
Contract length: 4 months

**Salary**: $16.75 per hour

Expected hours: 1 - 15 per week

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

**Education**:

- Secondary School (required)

Work Location: In person

Expected start date: 2024-01-26