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Vcio - IT Strategic Technology Advisor

5 months ago

Remote, Canada Happier IT Inc Full time

We are looking to add some amazing people, like yourself, to our already amazing Infrastructure team.

Are you looking for a new opportunity to advance your career?

As one of Canada’s Fastest Growing Companies we provide opportunities to grow professionally, make lifelong friendships and experience the excitement of growth.

About the Position

Additionally, you will be working with clients to manage their IT budget and prioritize their investments. This position is a dynamic and fast paced mixture of relationship building, business analysis, and consulting.

This position will be remote, but some onsite client visits may be required.

**Responsibilities**:
The Strategic Advisor role is tailored for an industry professional that has a passion for IT. You will have the opportunity to work closely with business owners and C-level executives. Some of the responsibilities that you will have include the following:

- Visit client sites as needed to meet with clients and gather information
- Create/revise each client's IT Plan
- Present each client their IT Plan annually
- Review client's IT Plans quarterly
- Conduct a quarterly conference call with clients to review their IT Plan and get approval to move forward on any items scheduled for the quarter
- Assist client with budgeting and prioritization of IT Plan
- Understand business needs and recommend technology solutions to meet needs
- Help clients identify opportunities to use technology to improve processes or otherwise advance their business
- Provide evidence/ROI to support your recommendations when applicable
- Prepare project outlines/scopes for IT Plan solutions that the client has approved
- Keep your clients aligned with industry best practices
- Respond to client requests within 4 hours, during business hours including days when in the field.
- Provide friendly, personalized customer service
- Ensure happier IT is meeting all of our clients' needs
- Traveling to client's offices may be required

**Requirements**:

- 2-5 years of experience working in an IT related role
- General understanding of the following IT concepts
- Network designs/topology
- Networking
- Servers/Server Roles
- Virtualization
- Storage
- Routing
- Firewalls
- WAN Technologies
- General understanding of the current threat types of cyber security
- General understanding of disaster recovery / business continuity solutions
- General understanding of software licensing
- Experience working on a peer level with business executives and owners
- Experience presenting and communicating ideas
- Able to think quickly and respond to questions/objections
- Fluent, clear spoken English
- Excellent written English (to create clear, concise, client-facing communications)
- Excellent verbal/written communication and interpersonal skills
- Ability to prioritize and triage client requests as they come in
- Ability to ask the right questions to clearly understand client requests
- Ability to interpret client requests and understand root meaning/cause
- Resourcefulness to find answers and solve problems
- Available to clients via phone outside of business hours in the event of emergencies
- Clear Criminal Record

**Benefits**:

- Short and long-term disability coverage and life insurance
- Group RRSP (with corporate contributions)
- 15 Paid Flex Days + your birthday off
- Medical, dental and vision coverage

About happier IT

We are a growing family of highly motivated, hard-working, and fun-loving professionals, who are dedicated to ensuring our clients have the best IT tools and systems. Our clients are local businesses and not-for-profit organizations, typically with 25-250 computers, who believe that technology can improve their organizations, and need people with the expertise to help them to realize that dream.

We've been around since 1996, and have grown consistently since then; placing us on lists such as BC's 100 Fastest Growing Companies, Profit Magazine's list of Canada's Top 200/500 Fastest Growing Companies, and industry lists like the MSP Mentor Global 501, which ranks the top 501 IT service providers in the world.

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Paid time off

Schedule:

- Monday to Friday

Work Location: Remote