Retail Supervisor

5 months ago

Calgary, Canada Mount Royal University Full time

**Job Description**:
**About MRU**:
Founded in 1910 and located in Calgary, Alberta, Canada, Mount Royal University grew into a vibrant college in the 1930s and became a mid-sized university in 2009. Mount Royal has carved out a distinct niche by offering smaller class sizes, a robust liberal education and unique undergraduate programs. Currently, more than 15,000 credit students choose from 13 bachelor degrees and 36 majors.

Mount Royal University is located in the traditional territories of the Niitsitapi (Blackfoot) and the people of the Treaty 7 region in southern Alberta, which includes the Siksika, the Piikani, the Kainai, the Tsuut'ina and the Iyarhe Nakoda. We are situated on land where the Bow River meets the Elbow River. The traditional Blackfoot name of this place is "Mohkinstsis," which we now call the city of Calgary. The city of Calgary is also home to the Métis Nation.

**About the Department of Business and Retail Services**:
The Cougars Campus Store operates as a department within Business and Retail Services. It operates as a retail center to provide academic course materials, services and products to students in support of the mission and financial goals of the university.

**About the Role**:
The Retail Supervisor is responsible for the day-to-day front-of-house (FOH) retail operations of the Cougars Campus Store (CCS). The incumbent is responsible for assisting with staff hiring, scheduling, supervision, and delegation. This position is the organizational expert on the Point-of Sale (POS) system including programming, inventory and sales tracking, and staff training. This position is also responsible for supporting procedural development to meet operational outcomes related to customer service, loss prevention, and physical layout. This person primarily works behind the service counter and on the service floor.

(1) POSITION DUTIES AND RESPONSIBILITIES:
Responsibility 1 (50%): Staff Supervision
- Resolves customer complaints that can’t be resolved by front-line staff;
- Trains and develops staff to ensure efficient operation of the Campus Store;
- Ensures staff have access and understand all policies and procedures that impact their specific area(s) of responsibility;
- Provides delegation of daily tasks to the FOH team and ensures timely follow-up on task completion;
- Ensures all positions within their functional area have at minimum two people trained for appropriate back-up;
- Scheduling and zoning all staff to meet the operational needs of the Campus Store; and
- Provides back-up to the Back of House Supervisor in the case of leaves or absences

Responsibility 2 (30%) Retail Operations
- Update loss-prevention procedures to minimize theft and fraud;
- Takes the lead in ongoing development of and execution of the Campus Store Customer Experience Model and trains and coaches FOH team to meet expectations;
- Supports physical space planning and design to meet the business cycle;
- Works with the Purchasing Supervisor and Merchandiser to ensure the floor space is restocked and presentable at all times;
- Support all retail areas when required depending on business volumes, which includes frontline operations; and

Responsibility 3 (10%) Financial Accountability - Reporting and Controls
- Responsible for tracking daily financial reconciliations for FOH transactions including refunds, voids, and discounts;
- Works with the Campus Store Manager to establish daily, weekly, monthly and quarterly sales and KPI goals based on the budget of the business unit.
- Monitors inventory discrepancies as identified by the Inventory Control Supervisor;
- Responsible for working with the Campus Store Manager to keep scheduling of casuals within the budgetary requirements; and
- Participates in physical inventory count in coordination with the Inventory Control Supervisor as outlined in the Knowledge of the Business (KNOB) document as approved by the Director of Business and Retail Services.

Responsibility 4 (10%): Projects & Committees
- Works on special projects as requested by the Campus Store Manager;
- Serves on relevant University committees and project teams as determined by the Campus Store Manager; and
- Participates in industry associations as required to stay on top of industry trends;

Other duties as required.

Extended hours during peak periods (back-to-school rush, inventory, Convocation etc.) will be required, including working some evenings and weekends as business requires.

Minimum experience and/or training required:

- Two-Year Diploma from a University or Equivalent or Journeyman Ticket
- 3-5 years Front of House retail supervision experience

**What We Offer**:
Talented and committed employees are the driving force behind student success. We strive to be an employer of choice among Canadian post-secondary institutions.

At Mount Royal University, we recognize that people are a combination of many intersecting identities; we work to cultivate an environment that welcomes the wh

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