Warranty Administrator

5 months ago

Nanaimo, Canada Arbutus RV & Marine Sales Ltd. Full time

*THIS POSITION LOCA

D IS AT OUR NANAIMO LOCATIO

*Who We Are* At Arbutus

, we're m
- than just a
- alership; we'r
- community
- adventure enthusiasts dedic
- d to ensuring everyo
- has the opport
- ty to experienc
- he magic of t
- RV Lifesty
- From cozy cam

ers to lu
- ious mobile
- sions, we provid

the ultimate escape ve
- les for w
- erers seekin

new horizons. As a Vanco

er Island family-owned business with 7 Island locations, we prioritize creating a positive, inclusive, and downright fun work environment where every team member feels valued and inspired. We have a rare opportunity for a *Warranty Administrator* to join our service team. This position is responsible for a wide variety of administrative support tasks, including data entry and database maintenance. It requires processing a large volume of work with accuracy. *What We Offer* We offer a competitive salary of $23.00 to $27.00 per hour *plus *a comprehensive benefits package that addresses our staff's overall well-being and includes dental, extended healthcare, life insurance, a healthcare spending account, *plus* an RRSP match *plus *employee discounts on all our products and services Need extra time off? We're family-owned and recognize the importance of supporting families, so we have a generous unpaid time off policy in addition to regular paid vacations. And there's more We also have monthly celebrations for staff in each of our locations, we are closed between Christmas and New Year's to give our staff time to be with their families, and we have annual staff appreciation events *Who You Are* You are personable, full of energy and have great listening and communication skills. You love working in a small team environment and have an aptitude for educating others. You are diplomatic, respectful and have the confidence to ask for what is owed. Accurate and detailed describe how you approach everything you do. And if you have an administrative or accounting/bookkeeping background as well, you definitely are the gem that we are looking for. *Essential Job Functions*
- Prepare and submit warranty claims to manufacturers
- Communicate with manufacturers on warranty claims
- Review warranty repair orders for completion, accuracy, and legibility
- Liaise with the Service Department to ensure all information, including pictures, has been provided and documented in the Dealership Management System (DMS) to ensure warranty work is approved and paid
- Build relationships with manufacturers to improve claims approval rates
- Order and track warranty parts
- Liaise with the Parts Department to ensure/facilitate warranty part returns or credits when required
- Tracks, appeals, and resubmits claims to ensure timely payment
- Maintain complete and accurate records and filling system and reconcile claims
- Keep updated on all manufacturer's warranty policies and procedures
- Communicate with the Service Department on the status of warranty claims
- Analyze problems and identify trends to develop strategies for maximizing the claim process
- Receive warranty parts in DMS
- Liaise with the Manager or Supervisor to determine daily priorities *Skills and Experience That Make You a Good Fit*
- High school education or equivalent
- Meticulous attention to detail
- Desire to learn
- Problem-solving and troubleshooting
- Takes initiative
- Keeps detailed notes
- Ability to challenge and or negotiate with manufacturers on denied claims
- Ability to problem-solve and maximize claims
- Highly organized and able to meet tight deadlines in a fast-paced environment
- Ability to build relationships with our manufacturers and internal or external stakeholders
- Diplomatic demeanour
- Administrative or accounting/bookkeeping background beneficial
- RV or construction experience/familiarity is a plus *Health and Safety Considerations*
- Strict adherence to all health and safety policies is necessary
- Able to lift parts and accessories up to 25 lbs.
- Bending, lifting, kneeling, reaching
- Willing to work in a shared office space
- Able to sit and stand for long periods
- Able to work comfortably with computer equipment, including monitor, keyboard and mouse
- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount Schedule:

- 8 hour shift
- Monday to Friday Supplemental pay types:

- Bonus pay
- Overtime pay Work Location: In person

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