Technical Writer

5 months ago

Mississauga, Canada The Cigna Group Full time

Are you a technical communicator that continuously seeks to innovate and improve product documentation and processes? Do you thrive on learning technologies in a fast-paced agile development environment?

Your technical aptitude and ability to research, combined with your solid writing skills and talent, will be key to creating engaging and easy to understand content. You’ll look for ways to maximize content reuse and streamline processes, while ensuring consistency across our documentation library. Your previous experience creating online content and desire to innovate will help us transition from our traditional PDF library toward a modern, online, documentation and user assistance infrastructure.

**Key Responsibilities**:

- Follow established documentation quality assurance processes and style guidelines
- Edit peer work for clarity and consistency across all customer-facing documentation
- Coordinate with Translation Services to develop and maintain French documentation
- Publish and distribute technical documents to appropriate channels within established timelines
- Build an online repository of aids beyond our traditional documentation, such as knowledgebase articles, infographics, and videos
- Continually seek opportunities to update your product knowledge, innovate documentation deliverables, and streamline processes
- Quickly learn and adopt technology, tools, and processes in a fast-paced Agile environment
- Actively participate in meetings and demos with a variety of technology and business stakeholders to obtain in-depth understanding of ESC’s products and features, and documentation requirements
- Work independently with limited or no supervision to meet deadlines
- Manage multiple streams of work with parallel deadlines
- Collaborate with team members and contribute to discussions on innovative documentation delivery, standards, and styles

**Qualifications**
- Certificate in Technical Writing or related experience, preferably in an IT/software development environment
- Impeccable English writing, spelling, and grammar skills
- Adobe FrameMaker
- Adobe Acrobat
- Microsoft Word
- SharePoint
- Experience developing online help and knowledgebase articles preferred
- Exceptional organizational, interpersonal, and communication skills
- Effective time management and project prioritization skills, multi-tasking
- Understanding of Agile development methodology
- Experience using Confluence and JIRA preferred
- Experience with DITA and XML-based authoring tools preferred

**Considered Assets**:

- Bilingual (French and English)
- Familiar with API documentation for REST APIs
- Experience in health claims adjudication or health care insurance benefits

**Express Scripts Canada is a Cigna company**

Express Scripts Canada is a subsidiary of Express Scripts, a Cigna company. Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, wellbeing and peace of mind of those we serve. Cigna offers an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioural health, pharmacy, vision, supplemental benefits, and other related products.

**About Express Scripts Canada**

Express Scripts Canada is a leading health benefits manager and has been recognized as one of the most innovative. Our clients include Canada's leading insurers, third party administrators and governments. We work with these clients to develop industry-leading solutions to deliver superior healthcare in a cost-controlled environment. We provide Active Pharmacy services to more than 7 million Canadian patients and adjudicate more than 100 million pharmacy, dental, and extended health claims annually. Through our proprietary consumer intelligence, clinical expertise, and patients-first approach, we promote better health decisions for plan members, while managing and reducing drug benefit costs for plan sponsors.

We offer a competitive salary and benefits package, along with a positive work environment built on solid corporate values, integrity, mutual respect, collaboration, passion, service and alignment.

We are an equal opportunity employer that promotes a diverse, inclusive and accessible workplace. By embracing diversity, we build a more effective organization that empowers our employees to be the best that they can be.

We are committed to creating a working environment that is barrier-free and we are prepared to provide accommodation for people with disabilities.

  • Technical Writer

    6 months ago

    Mississauga, Canada Signifi Solutions Inc. Full time

    **Job Summary** Documentation and process Improvement Specialist/ Technical Writer We're looking for a Technical Writer to author, edit, and review product documentation. In this role, you’ll work with internal resources, interview software developers, and attend engineering meetings to gather, write, and publish technical information for our varied...

  • Contract Technical Writer

    1 week ago

    Mississauga, Canada Baylis Medical Technologies Inc. Full time

    p>The Senior Technical Writer is fully trained and capable of carrying out complex technical writing activities within area(s) of training and specialization. Typical tasks include editing and creation of SOPs, templates, labeling, reports and quality documentation according to the Baylis Medical Technologies Quality Management System and other established...

  • Technical Writer

    6 months ago

    Mississauga, Canada Red Oak Technologies Full time

    **Company Overview** Red Oak Technologies Inc is an engineering services and solutions company based out of Toronto. The company’s agile team delivers on innovative and cost efficient services and solutions in the Telco sector. It proudly calls some of the largest operators, equipment vendors, enterprises and public sector organizations as its partners...

  • Technical Writer

    6 months ago

    Mississauga, Canada Candoo Pharmatech Company Inc Full time

    **Position: Technical Writer** **Location: Mississauga, Ontario, Canada** **Job Type: Full-Time** **About Candoo Pharmatech Company Inc.**: Candoo Pharmatech is a leader in pharmaceutical innovation, providing advanced drug delivery solutions and formulation platforms. As a subsidiary of Crystal Pharmatech Co Ltd, we are committed to fulfilling unmet...

  • Cloud Infrastructure Technical Writer

    5 days ago

    Mississauga, Ontario, Canada Rangam Full time

    Cloud Infrastructure Technical WriterAt Rangam, we are seeking a highly skilled and motivated Technical Writer to join our team. This role will play a critical part in restructuring, developing, and enhancing the documentation for our cutting-edge cloud infrastructure products.The successful candidate will be responsible for creating comprehensive and...

  • Senior Technical Writer

    5 days ago

    Mississauga, Ontario, Peel region, Canada Rangam Full time

    Job Title: Senior Technical WriterLocation: Mississauga, ON L5N 5M8Duration: 12 Months, extension possible based on needs and performanceJob Description: We are seeking a highly skilled and motivated Technical Writer to join our team.The successful candidate will play a critical role in restructuring, developing, and enhancing the documentation for our...

  • Technical Writer

    6 months ago

    Mississauga, Canada SOTI Inc. Full time

    SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world. Job Title: - Technical Writer - Location: - Mississauga, ON - Who We Are - At SOTI, we are committed to delivering best in class mobile and IoT device management solutions. We are looking...

  • Rfp Proposal Writer

    1 month ago

    Mississauga, Canada Green PI Inc Full time

    Green PI Inc is a growing company with a strong vision and firm financial backing. Registered in Ontario Canada in 2007, we believe in an ever-improving quality in engineering consulting and software systems development. We have recently been awarded the Innovation Award by “Innovation, Science and Economic Development Canada”. Based in Mississauga...

  • Technical Writer

    4 months ago

    Mississauga, Canada Bombarbier Full time

    When applicable, Bombardier promotes flexible and hybrid work policies.  Why join us? At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all,...

  • Technical Writer Co-op

    6 months ago

    Mississauga, Canada Ericsson Full time

    **About this opportunity**: Do you enjoy expressing ideas in words? As a Technical Writer Co-Op/Intern at Ericsson, you will be an integral part of all phases of the documentation life cycle. You will develop, write, and edit high-quality technical product documentation, and ensure its flawless flow to both internal and external users. If a fast-paced,...

  • Technical Writer

    6 months ago

    Mississauga, Canada SOTI Inc. Full time

    SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world. SOTI’s growth and success is a result of commitment to innovation through entrepreneurial culture and leadership. Employees are driven to make an impact, offer a unique value and most...

  • Proposal Writer

    6 months ago

    Mississauga, Canada Epsilon Solutions Full time

    **Role: Proposal Writer** **Work location: Mississauga, ON** **Job Type: Contract** **Role description**: - The Proposal Writer will further prepare and edit proposal content that make client stand out above other bidders. - The Proposal Writer will be expected to share insights from other proposals that pursuit teams can leverage to improve future...

  • Technical Writer for Electrical Products

    3 weeks ago

    Mississauga, Ontario, Canada European Staffing Inc. Full time

    Job DescriptionWe are seeking a highly skilled Technical Writer to join our team at European Staffing Inc. The ideal candidate will have a strong background in technical writing, with experience creating high-quality documentation for electrical products.ResponsibilitiesDevelop and maintain user manuals, instruction guides, and other technical...

  • Technical Writer

    5 months ago

    Mississauga, Canada Trexo Robotics Full time

    **About us**: Trexo Robotics (Y Combinator Company) is enabling mobility by building powered wearable robots. Our first product is a robot for children with movement disorders such as Cerebral Palsy, and it allows kids to walk, in many cases, for the first time in their lives. The device is currently being used by hundreds of families and the best hospitals...

  • Technical Writer

    3 months ago

    Mississauga, Canada Bird Construction Full time

    Technical Writer Where Greatness Grows The greatest achievements in history are borne from the greatness within people - where human potential meets vision, and passion fuels evolution. Unlocking this potential is the most important thing we do at Bird. As a leader in Canadian construction for over 100 years, the impact of our team is etched deeply within...

  • Technical Writer

    6 months ago

    Mississauga, Canada SGS Full time

    Company Description WE ARE SGS - THE WORLD’S LEADING TESTING, INSPECTION AND CERTIFICATION COMPANY. WE ARE RECOGNIZED AS THE GLOBAL BENCHMARK FOR QUALITY AND INTEGRITY. OUR 96,000 EMPLOYEES OPERATE A NETWORK OF 2,600 OFFICES AND LABORATORIES, WORKING TOGETHER TO ENABLE A BETTER, SAFER AND MORE INTERCONNECTED WORLD. **Job Description**: The Technical...

  • Technical Proposal Writer

    4 months ago

    Mississauga, Canada TripSpark Full time

    **Job Summary**: TripSpark Technologies is part of Modaxo’s transit portfolio, and an operating group of Constellation Software Inc. We design and deploy best-in class technologies like Demand Response, Microtransit, Fixed Route and a number highly adaptive rider facing tools. Our technology helps our customers find new ways to increase ridership, improve...

  • Content Strategist and Writer

    2 months ago

    Mississauga, Ontario, Canada beBee Professionals Full time

    We are seeking a highly skilled Content Strategist and Writer to join our team at beBee Professionals in Mississauga. The successful candidate will be responsible for creating, managing, and maintaining technical documentation for our products and services. This includes user manuals, technical specifications, and other related documents. The ideal candidate...

  • Content Writer

    3 weeks ago

    Mississauga, Canada Electrical Safety Authority Full time

    Electrical Safety Authority (ESA) has a clear mandate from the Ontario government. Everything we do aims to improve electrical safety for the public. To do this, we anticipate, understand and prevent electrical-related harms. **CONTENT WRITER** Reporting to the Manager, Internal and External Communications, the Content Writer is responsible for...

  • Rfp Proposal Writer

    2 months ago

    Mississauga, Canada Green PI Inc Full time

    Green PI Inc is a growing company with a strong vision and firm financial backing. Registered in Ontario Canada in 2007, we believe in an ever-improving quality in engineering consulting and software systems development. We have recently been awarded the Innovation Award by “Innovation, Science and Economic Development Canada”. Based in Mississauga...