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Assistant Manager- Booster Juice Wetaskiwin

4 months ago

Wetaskiwin, Canada Booster Juice Full time

The Assistant Manager is responsible for assisting the store manager in maintaining a positive environment, which provides fast, efficient, and friendly service ensuring a complete Brand Promise Experience for both our customers and crew members. Assistant Manager assist in training, customer service, product knowledge and education, encouraging safe work practices, and a demonstrated commitment to our Brand Promise.

Role and Responsibilities:

- Establishes effective and positive communication amongst all crew members and management.
- Maintains a clean, organized and stocked store
- Performs all POS duties, front and back of house functions including opening and closing procedures, coordinating with the Manager when need be.
- Assists store manager in maintaining proper coverage and crew member schedules ensuring that the store maintains customer service standards and crew members adhere to meal and break policy.
- Ensures all cash handling procedures are upheld.
- Assists store manger in planning and executing all sales promotions effectively and efficiently.
- Will provide guidance and actively set an example for crew members, ensuring that all Standard Operating Procedures are maintained and followed.
- Follows and directs crew members to follow store policies, procedures and adhere to merchandising and cleanliness standards.
- Promotes and practices safe work habits,
- Is the Role Model for outstanding service.
- Pro-active in solving customer problems and satisfying customers in various situations.
- Responds proactively to customer and store complaints.
- Ensures that all Crew Members support our Brand Promise by greeting and responding to all customers with fast, efficient, friendly and personalized service.
- Investigates and resolves customer incidents, documenting if necessary.
- Consistently monitors, coaches and encourages crew members to meet Booster Juice service standards.

Location: 4910 55A Street, Wetaskiwin, Alberta T9A 0T4