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Member Services Assistant

4 months ago

Cambridge, Canada Idea Exchange Full time

Posting #23-14x

**Member Services Assistant**

**Part-Time Contract (12-18 months)**

Old Post Office Branch

Idea Exchange is a community hub comprised of the public libraries and art galleries for the City of Cambridge, a thriving city with a rich architectural heritage and the second largest community within the Waterloo Region. We are committed to supporting and inspiring our community in the exploration of reading, arts, innovation, and learning.

**What You’ll Do**

As a Member Services Assistant, you will:

- Work collaboratively with the Old Post Office team to create a welcoming environment that is inclusive, equity-driven, and service-oriented
- Greet all members of the public and assist them with checking out materials, and with their accounts and payments
- Provide basic assistance in sourcing resources that meet information needs (reference) and provide recommendations for new reading material (readers’ advisory)
- Assist members in the use of library technology and other technology, such as computers, tablets, and printing
- Promote relevant services, collections, resources, programs and events

**What You’ll Need to Succeed**

To be qualified for and successful in the role, you should have:

- Experience in a service environment working with the public
- A track record of providing excellent customer service
- Excellent communication, critical thinking, and problem-solving skills
- An inclusive and empathetic approach and a service-oriented mindset
- The ability to follow detailed processes and balance multiple tasks and responsibilities
- A passion for supporting the diverse interests and needs of the Cambridge community

**What We Offer**

Working at Idea Exchange offers you the opportunity to be part of an organization that is welcoming, collaborative, and passionate about the community.

We provide fair market compensation, consistent and reliable work schedules, paid sick time, free parking at our Queen’s Square location (a short few blocks walking to the Old Post Office location), and a competitive benefits package that includes health, dental, prescription drugs and vision. We also offer participation in the OMERS pension plan.

**Pay**: the starting rate of pay is $24.94 per hour

**Hours**: Approximately 36.25 hours in a two-week period in the Fall / Winter / Spring, and 34.25 hours in a two-week period between Victoria Day and Labour Day

**Schedule**: working various day, evening, and weekend shifts

**Week 1**

Monday OFF

Tuesday 12:00pm to 3:00pm (3 hours)

Wednesday 5:00pm to 8:30pm (3.5 hours)

Thursday 2:30pm to 5:30pm (3 hours)

Friday 12:30pm to 5:30pm (5 hours)

Saturday OFF

Sunday OFF

**Week 2**

Monday OFF

Tuesday 12:00pm to 3:00pm (3 hours)

Wednesday 5:00pm to 8:30pm (3.5 hours)

Thursday 2:30pm to 5:30pm (3 hours)

Friday 12:30pm to 5:30pm (5 hours)

Saturday 9:15am to 2:30pm (5.25 hours)

Sunday 12:45pm to 5:30pm (4.25 hours)*

*Once every 4 weeks between Labour Day and Victoria Day.

**How to Apply**

Tell us why we should consider you for this position Please provide both a cover letter and resume, combined as a single PDF document.

The anticipated start date for this position is April 2023.

**Additional Information**
- Idea Exchange aspires to employ a staff complement that fully represents the diversity of the community we serve. All qualified individuals who would contribute to the further diversification of our organization are encouraged to apply.
- A Security Clearance Check with Vulnerable Sector Screening may be required.

**Job Types**: Part-time, Fixed term contract
Contract length: 12 months

**Salary**: From $24.94 per hour

Schedule:

- Evening shift
- Monday to Friday
- Weekend availability

Application question(s):

- Do you have experience working in a service environment dealing with the public?
- Are you available to work days, evenings, and weekend shifts?

**Education**:

- Secondary School (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: One location

Application deadline: 2023-03-20
Expected start date: 2023-04-10