Planning Services Technician 2

4 weeks ago

Calgary, Canada City of Calgary Full time

If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.
- The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.
- Perform preliminary reviews of development and building permits by assessing blueprints and documents submitted in person or online.
- Interpret and educate customers on current and previous land use bylaw.
- Review customer business license requests to determine license types in accordance with business license bylaws and to ensure adherence to the land use bylaws.
- Respond to customer and citizen inquiries, requests, and complaints regarding various bylaws, both in person and over the telephone and web chat.

**Qualifications**
- A completed 1 year certificate in applied Land Use Planning, Construction, Business, or a related field, plus at least 3 years of related experience working in a development or building and safety department (or a closely related customer service environment), with 1 year as a Planning Services Technician 1 (or a closely related position); OR
- A completed 2 year diploma in Planning, Architectural Technology, Civil Engineering Technology, or a related field, with at least 1 year of customer service experience with direct public contact; OR
- A degree in Planning, Architecture, Civil Engineering, Engineering Design and Drafting, or a related field, with at least 1 year of customer service experience with direct public contact.
- Intermediate proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint) is an asset.
- Working knowledge and understanding of land use bylaw and/or business licensing is an asset.
- Previous experience reading blueprints and a course in blueprint reading will both be considered an asset.
- Strong communication skills with the ability to build positive relationships and partnerships with team members and both internal and external customers.
- Excellent service skills which demonstrate tact and courtesy when dealing with the public.

**Working Conditions**:Primarily works in a front-counter service environment.

**Pre-employment Requirements**
- Applicants will be tested for appropriate skills.
- Successful applicants must provide proof of qualifications.
- Union: CUPE Local 38
- Business Unit: Development, Business and Building Services
- Position Type: 4 Permanent and 4 Temporary (up to 18 months)
- Location: 800 Macleod Trail SE
- Compensation: Pay Grade 9 $38.92 - 52.07 per hour (2024 Rates)
- Days of Work: This position typically works a 5 day
work week, with 1 day off in each 3 week cycle.
- Hours of work: Standard 35 hour work week.
May work a non-standard 40 hour work week
during peak season.
- Audience: Internal/External
- Job ID #: 310854

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