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Part-time Customer Service Representative

4 months ago

Bedford, Canada Day & Ross Full time

**You belong at Day & Ross.**

Customer Care Representative
Part-time
Bedford, NS

Hours: 24 Hours a week. 3 shifts Monday to Friday (Required for 4 full time weeks in a year)

**How You’ll Help**:

- Represents the organization in a professional, courteous manner by establishing and maintaining a good working relationship with customers.
- Responds promptly to customer inquiries and acts in accordance with established departmental guidelines.
- Monitors the integrity of the order entry system and utilizes the system for control of customer orders, reporting any concerns to the supervisor.
- Inputs, processes and tracks customer orders received via phone, fax, etc ensures accuracy from start to completion.
- Advises customers of order and delivery status based on operations schedule and communicates this information immediately upon availability.
- Maintains and updates customer profile, ensures accuracy of information.
- Work with other members of the team to improve individual and team performance.
- Other related duties as may be required.

**Your Skills & Experience**:

- Minimum high school education
- Warehousing/ customer service training a strong asset
- Training in conflict resolution/mediation also an asset
- Have experience in a warehousing and customer service role is a strong asset, preferably in the transportation or logistics industry
- Positive and professional customer service skills, including an appropriate sense of urgency and genuine interest in resolving customer concerns and/or requests.
- Advanced communication skills, both verbal and written.
- Excellent computer skills, including MS Office.
- Excellent keyboarding skills, both speed and accuracy
- Ability to multitask efficiently
- Advanced problem solving skills
- Ability to say “no” or deliver unfavorable information in a positive and professional manner.

This role includes physical labour (bending, crouching, etc.), loud machines, and operating a forklift in a busy area.

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview.

**About Day & Ross**

From a single truckload of potatoes in the 1950s to a fleet of thousands, Day & Ross has grown to become one of the largest transportation and logistics providers in North America. With over 7,500 team members on and off the road in the US and Canada, we offer a diversified portfolio of freight and delivery solutions, including LTL, Truckload, Residential, Dedicated Fleet Solutions, and Logistics.

We believe our people are our greatest strength. For over a decade, we’ve been recognized as one of Canada’s Best Managed Companies. We’ve also been named a Top Company for Women to Work for in Transportation since 2018. Our recognition reflects the family values we share with our parent company, McCain Foods Limited.
- As a federally regulated employer, Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply. Day & Ross is committed to ensuring equal access and participation for people with disabilities and meeting their needs in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Accessible Canada Regulations and in alignment with our business practices, capabilities, and values._

**Job Type**: Part-time
Part-time hours: 24 per week

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Bedford, NS B4B 1J6: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)
- transportation industry: 1 year (preferred)

Work Location: In person