Receptionist/stringer (Smash Champs)

Location: Surrey, BC, Canada

Employment: Full-Time

Are you passionate about badminton, pickleball, or both? Do you excel in customer relations and thrive on detail-oriented tasks? Look no further Smash Champs Badminton Club and Pro Shop is hiring a Receptionist/Stringer. Your role is crucial in providing excellent service and devising creative solutions to elevate the comfort and convenience of the badminton and pickleball community

As a Receptionist/Stringer, your responsibilities include, but are not limited to, the following:
**Duties**:

- Deliver excellent customer service by efficiently handling:

- Court bookings and event registrations
- Membership sales, profiles, and payments
- Pro shop sales, inventory, promotions, and stringing services
- Equipment rentals, inventory, and maintenance
- Customer orientation and inquiries
- Basic facility maintenance procedures
- Stay updated on industry trends, brands, products, and the technologies that differentiate them
- Offer expertise on string selection and tension for optimal gameplay tailored for each customer
- Prepare racquets for stringing from start to finish and perform routine quality control checks
- String racquets with precision in adherence to customer preferences and our approved workflow
- Collaborate daily with a team against a rigorous and steady inflow of customers and racquets
- Explore creative solutions to make using our services and amenities as seamless as possible
- Train and assess new hires in keeping with Smash Champs standards and operations
- Maintain a clean, organized workspace and ensure equipment is optimized and operational
- Navigate the Smash Champs club management software efficiently

**Job Requirements**:

- Foundational knowledge and skill in examining, preparing, and stringing badminton racquets
- An enthusiastic understanding of the sport, the individual needs of players, and the latest technology
- Patience, initiative, and strong communication skills that demonstrate professionalism and care for customers and colleagues
- Meticulous attention to detail and a commitment to delivering top-quality workmanship

**Stream A: For applicants who already possess knowledge and skills in stringing badminton racquets**

Applicants under this stream will be required to take and pass:

- An interview;
- A Standardized Stringing Skills Assessment by stringing a badminton racquet under 30 minutes following the Smash Champs approved workflow (a simple video guide will be provided)

**Stream B: For applicants who have no knowledge in stringing badminton racquets and require training**

Applicants under this stream will be required to take and pass:

- An interview;
- An extensive, full-time, paid training period for 4-6 weeks leading up to;
- A Standardized Stringing Skills Assessment by stringing a badminton racquet under 30 minutes following the Smash Champs approved workflow (a comprehensive training package will be provided)

**Training Program (Stream B Only)**:

- 4-6 weeks of full-time training (40 hours per week)
- A training package with written and video instructions on the Smash Champs workflow
- Hourly wage of CAD $17.40
- _ Please note that completing our training program _does not_ qualify you for employment in similar positions outside of Smash Champs_

**Beneficial Assets**:

- Genuine love for badminton and pickleball
- An ambitious drive to grow the local badminton and pickleball community
- An enthusiasm for healthy, friendly competition in sports
- Experience stringing badminton, tennis, and squash racquets
- Experience working in retail and/or hospitality
- Good time management skills

**Compensation**:
**Who We Are**:
Linus Tech Tips is one of the world's most renowned and influential technology-focused YouTube channels and online communities. With millions of subscribers and a deep passion for all things tech, we are dedicated to providing our audience with informative, entertaining, and exciting content.

**Why Work Here?**:
We’re looking for world-class talent to join our team Our aim is to foster a culture of creativity and collaboration at work, so we can inspire our audience to be more curious about the world around them. Located half an hour from Vancouver and two hours from Whistler mountain, our office in Surrey lets our team members live and play in beautiful British Columbia.

**Equal Opportunity Statement**:
LMG is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, place of origin, religion, family status, marital status, physical disability, mental disability, sex, age, sexual orientation, gender identity or expression, political belief, or conviction of a criminal or summary conviction offence unrelated to employment.

At LMG, we’re committed to building a workforce that is representative of the audiences we create for, by building a culture where everyone feels like they belong.

**Job Perks**:

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