Sme (Subject Matter Expert)

5 months ago


Mississauga, Canada Epsilon Solutions Full time

**Role: SME- Subject Matter Expert**

**Location: Mississauga, ON**

**Duration: Fulltime**

**Job duties/accountabilities**
- **To ensure successful initiation, planning, execution, control and completion of a small or a less complex project through monitoring, tracking and analyzing project control metrics.**:

- **Lead project development, production support and maintenance activities.**:

- Ensure timesheets and invoicing processes are completed on or before the deadline.
- Lead the customer interface for the project on an everyday basis, proactively addressing any issues before they are escalated.
- Create functional and technical specification documents.
- Track open tickets/ incidents in queue and allocate tickets to resources and ensure that the tickets are closed within the deadlines.
- Ensure analysts adhere to SLA's/KPI's/OLA's.
- Ensure that all in the delivery team, including self, are constantly thinking of ways to do things faster, better or in an economic manner.
- Assist Project Manager in Risk Management and participate in quality reviews and implement quality norms.
- Lead and ensure project complies with Software Quality Processes

**Job Types**: Full-time, Permanent

Pay: $110,000.00-$120,000.00 per year

**Benefits**:

- Dental care
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- Computer networking: 1 year (preferred)


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