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Café Associate
1 month ago
At Atlas Tools & Machinery, we prioritize delivering a superior customer experience to ensure each of our clients enjoys premium service. We are focused on cultivating positive customer relationships by attentively listening to their needs and ensuring we are identifying the right "tool" to support them.
We are currently seeking a **Atlas** **Experience Café Associate
- Retail Concierge** to support our café. We are seeking someone with a positive mindset and a genuine passion for delivering great service to ensure that every customer enjoys a positive experience that complements their shopping visit.
As a AX Café Associate - Retail Concierge, your role is pivotal in creating a welcoming and inviting experience for each of our customers. Reporting to the Customer Concierge Manager, the Hospitality Associate will be responsible for the cafe situated adjacent to our retail showroom and offer a unique experience of grab and go snacks, hot and cold beverages and a selection of curated store merchandise.
**Duties and Responsibilities**:
- Greeting customers and establishing a positive rapport.- Provide detailed information about our café menu, beverages and café store merchandise-
- Prepare and serve hot and cold beverages following café and food service standards-
- Ensure grab and go food items are stocked and attractively displayed-
- Maintain cleanliness and organization of the café, following health and safety regulations, including routine maintenance of machines and equipment..-
- Ensure proper food handling and sanitation practices.-
- Minimize waste and food costs by implementing effective inventory management and placing appropriate orders to align with demand.-
- Conduct a daily food, beverage and merchandise audit by reviewing inventory, verify product quality, ensuring appropriate storage and completing a daily checklist.-
- Handle customer inquiries, concerns and feedback in a professional manner-
- Represent and contribute to a positive work environment and behave professionally in all interactions.-
- Accurately handle cash transitions and process payments using the point of sale system.-
- Ensure proper cash drawer management and maintain accurate records of transactions.-
- Follow cash handling procedures and security protocols to safeguard cash-
- Stock shelves, racks, hooks and bins and price products correctly.-
- Assist customer with questions related to café merchandise-
- Strong attention to detail and commitment to maintaining high standards of customer service, cleanliness and organization.-
- Perform stocking and cleaning duties, as needed.-
- Be a good listener and offer customers the right help.- Perform various duties throughout the store as required.
**Qualifications and Skills**:
- Able to provide exceptional service in a high paced and independent environment- Experience working in food service-
- High school diploma-
- Excellent oral and written communication skills in English-
- Detail oriented, highly observant and accurate.Able to work effectively as part of a team or independently.- A multi-tasker who can perform in a fast-paced environment.
