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Customer Care Representative

4 months ago

Mississauga, Canada Konica Minolta Business Solutions (Canada) Ltd. Full time

Overview:
Act as part of a successful Call Centre by responding to customer requests and interfacing with field staff to ensure service is provided in a timely manner.

**Responsibilities**:

- Receive calls from customers in need of service. Verify equipment and location and record information in dispatch system
- Schedule and dispatch technicians to customers based on priority
- Remain in constant communication with Field Supervisors and Technicians via radio and telephone
- Assist customers with minor problem solutions
- Input records of repairs, parts, type of service performed, distance traveled, and time required for each job
- Receive and input all toner requests from customers
- Support and maintain designated service areas
- Liaise with sales, shipping and administrative staff
- Must follow policies and procedures set forth by Konica Minolta Business Solutions
- Perform other relevant duties as assigned by Management

Qualifications:

- Strong interpersonal and telephone communication skills
- Ability to work under pressure
- Above average keyboarding and PC skills
- Ability to handle variables in standardized situations
- Call Centre experience an asset

KM

About Us:
**About Konica Minolta Canada**:
Konica Minolta’s journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world. The same purpose that kept us moving then, keeps us moving now. Konica Minolta Business Solutions (Canada) Ltd. is reshaping and revolutionizing the workplace to achieve true connectivity through the Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. Through its ongoing work, the company is fortunate to be continuously recognized for its products and services. This includes, but is not limited to being included on CRN’s MSP 500 list numerous times; named a finalist in the IT Software Category by The World Technology Awards; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys and presented with Keypoint Intelligence’s BLI 2021 A3 Line of The Year and BLI 2021-2023 Most Colour Consistent A3 Brand Awards for its bizhub i-Series.

**Au sujet de Konica Minolta Canada**:
Konica Minolta a entamé son parcours il y a 150 ans, avec la volonté de voir et de faire les choses autrement. Elle innove pour le bien de la société et du monde entier. Et c’est toujours cet objectif qui l’anime, hier et aujourd’hui. Solutions d’affaires Konica Minolta (Canada) Ltée transforme et révolutionne les bureaux pour créer une véritable connectivité grâce aux solutions pour un milieu de travail connecté et futé. Parmi ses technologies d’affaires, on retrouve des services de TI, la gestion intelligente de l’information, des solutions de sécurité vidéo et des services d’impression gérés ainsi que des technologies de bureau et des solutions d’impression industrielle et commerciale. Par ses efforts soutenus, l’entreprise a la chance d’être continuellement reconnue pour la qualité de ses produits et services. Par exemple, elle a figuré de nombreuses fois au palmarès CRN des 500 fournisseurs de services gérés; a été finaliste dans la catégorie des logiciels de TI aux World Technology Awards; a été reconnue par Brand Keys comme la marque numéro un en matière de fidélité des clients sur le marché des appareils de bureau multifonctions; et a reçu les prix BLI « A3 Line of the Year » 2021 et « Most Colour Consistent A3 Brand » 2021-2023 de Keypoint Intelligence pour sa gamme bizhub i-Series.

EOE Statement:

- Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer._
- Solutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale._