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Night Manager
3 months ago
**Job Description**:
- The Night Manager position is a service professional that coordinates all aspects of the Front Office (Guest Services, Communications, Front Desk) & Financial Auditing to ensure a smooth operation, and the highest levels of guest and employee satisfaction. The position also serves as a resource and support to all Departments to ensure a smooth overall operation of the hotel in the absence of Department Heads and other Managers._
**Responsibilities**:
- Demonstrates Fairmont Service Promise and Fairmont Values in all interactions with both guests and colleagues.
- Guides and manages the overall hotel operations during the night period.
- Ensures that the End of Day and Night Accounting duties are completed satisfactorily
- Ensures all guests needs are met and exceeded and that departmental Fairmont brand standards are followed in all interactions
- Maximizes occupancy and average rate through participation in the budget, outlook and yield management.
- Reviews arrival reports and VIP's to ensure that all procedures are followed.
- Oversees group business, including review of room status and blocking of rooms, convention agendas and special requirements.
- Assists in scheduling staff in accordance with productivity levels and recognizing the need periods and customer service requirements.
- Assists the Front Office colleagues during busy periods, including coverage of breaks
- Ensure Hotel Security at all times.
- Ensures organization and communication of information to all Front Office staff and other departments to ensure the highest level of guest satisfaction.
- Acts as a member of the Primary Emergency Response Team and follows emergency procedures, general crisis situation procedures correctly to ensure the overall safety and security in the hotel.
- Handles guests inquires and concerns with professionalism.
- Participating in recruitment, training, development, and Performance Management of Front Office colleagues as required.
- Arranges and participates in communication meetings within the Front Office Department.
- Reports all incidents (guests and colleague) and does follow-up, to ensure the efficient resolution of potential claims
- Adheres to Health & Safety policy and ensuring safe work practices are followed at all times.
**Qualifications**:
- Two years proven supervisory experience in Front Office
- Hospitality Administration program diploma or degree from a recognized institute an asset
- Extensive knowledge of Front Office policies and procedures.
- Highest guest service orientation with the vision and ability to lead employees consistently to achieve goals and work in a highly participatory team environment.
- Highly organized, career and result oriented, with the ability to be flexible with work hours, days off, assignments and additional duties.
- Must be able to work well under pressure for all shifts, in a fast paced and constantly changing environment.
- Must have excellent written and verbal communication, interpersonal and leadership skills.
- Impeccable professional presentation.
- Previous experience with Opera and Silverware is a strong asset.
- Mandatory First Aid and CPR
Additional Information
This is a part-time position with a total of 16 hours per week (two 8-hour shifts).
