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Customer Service Representative

4 months ago

Halifax, Canada Seaboard Transport Group Full time

Founded over 55 years ago, the Seaboard Transport Group is a privately-held organization comprised of numerous transport brands across Canada and the United States. Seaboard is a recognized leader in the Bulk Truckload Industry and the recipient of numerous awards for Customer Service, Safety and Innovation. The Seaboard Transport Group of Companies has grown by providing excellent service to clients in both the petroleum and chemical industries.

The Seaboard Transport Group of Companies uses continuous improvement ideologies and industry-leading in-truck technology to ensure we consistently deliver reliable and sustainable service. It is our commitment to transportation excellence that has fueled our growth to become one of North America’s largest leading bulk carrier.

As a family owned business the members of the Seaboard Transport Group work together as a unit filled with transportation enthusiasts on the road, on the ground and in the office. Join us today as we are currently hiring a **Customer Service Representative **based in **Dartmouth, NS.**

**Why Choose Seaboard?**
- Competitive wages
- Comprehensive benefit packages
- Year-round, stable work
- Innovative organization, evolving and growing with the market

**Primary Duties and Responsibilities**:

- Log and process new orders from customers
- Monitor pick-up and delivery dates/times to ensure on time delivery and provide load delivery confirmation and of any waiting time as it occurs
- Troubleshooting delivery issues
- Correspondence with customers on equipment availability
- Logging and process new orders from customers
- Providing updates to customers on delivery status
- Monitor pick-up and delivery dates/times to ensure on time delivery
- Notify customer of any waiting time as it occurs
- Other duties as required

**Qualifications and Experience**:

- 1+ years’ experience in a similar role
- Degree or Diploma in a related field or equivalent work experience
- Excellent communication skills - verbal and written
- Experience training and coaching operations staff is required
- Strong analytical skills
- Proven ability to deal productively and professionally with internal and external customers
- Ability to multi-task and prioritize in a fast-paced environment
- Impeccable organizational skills
- Strong interpersonal skills required