Full-time Operations Supervisor

7 months ago

Kitchener, Canada Chick-fil-A | Kitchener Full time

At Chick-fil-A, Supervisors are responsible for embodying the Vision & Values of Chick-fil-A Kitchener by leading through example and ensuring excellence in hospitality and operations. We are looking for driven, critical thinker leaders who are passionate about working as a team and developing systems to improve our day-to-day operations.

Applicant must be willing to learn all positions in the Front of House/Back of House before stepping into leadership responsibilities. Applicant must have previous management experience.

**REQUIRED TRAITS**:

- Demonstrates a sincere passion for hospitality
- Consistently communicates with honour, dignity, and respect to all areas of the business
- Identifies & initiates solutions for operational needs
- Effectively coaches Team Members and Leaders in ways which they can improve

**JOB DESCRIPTION**:
As a Supervisor, you will be responsible but not limited to the following duties:

- Embody our Vision & Values
- Set team goals, share the score visually and celebrate the wins
- Communicate effectively, share ideas, and take a positive approach to all situations.
- Identify potential leaders and help them develop and grow both operationally and relationally.
- Create a LEAN & SAFE culture and mindset
- Hold Team Members accountable to all policy standards, ex) timeliness, grooming, cell phones, uniforms etc.
- Train and develop Team Members in all areas and systems.
- Provide both formal and informal feedback to the team on an ongoing basis.
- Protect the customer experience by ensuring packaging, food presentation and quality meets or exceeds Chick-fil-A standards
- Maintain a culture of Food Safety and Safety & Security
- Work in Operations during peak hours to assist the team and build unity
- Ensure good stewardship of labour through productivity management and facilities through proper training in cleaning & care of equipment
- Solve problems in a timely manner
- Strictly adheres to all Company policies and procedures.

**A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A**:

- **
Flexible Hours** - You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them.
- ** Closed Sundays** - All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.
- ** Work Directly With A Chick-fil-A Operator** - The Operator is an independent business person, responsible for the operation of the restaurant, who invests time in his or her employees, teaching them important business skills for the future.
- ** Competitive Pay** - Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.
- ** It's a Great Place to Work** - At Chick-fil-A, our Operators consider their team members to be more than just employees, they are a highly valued part of each Chick-fil-A restaurant. Our high retention rate is proof that team members really enjoy working at Chick-fil-A.

**HOURS OF OPERATION**:
Monday to Saturday: 10:30 AM to 10:00 PM

**REQUIREMENTS**:

- Must have appropriate transportation for scheduled shifts
- Must have a high school diploma
- Must have at least 1+ years of experience in leadership
- Available to work 40+ hours a week
- Available to work from Monday to Saturday
- Must be able to work in-between the hours of 9 AM to 11:30PM
- Must work well under pressure
- Enjoy working in a fast-paced environment
- Ability to multi-task
- Ability to communicate clearly and work well on a team
- Open to receiving constructive feedback
- Must have a Food Handlers Certificate
- Quick-Service Restaurant Experience preferred

Chick-fil-A Kitchener is an independently owned and operated quick service restaurant looking for incredible team members who have a heart to make a difference in the lives of our guests. We sell amazing and delicious products and have a desire to make a difference in the lives we come in contact with. Team Members work in a culture that encourages growth, kindness, offers opportunity, provides support & empowers innovation. Join a culture of positive influence & stewardship that values integrity, hospitality, warmth and professionalism

In our kitchens, we focus on fresh and simple ingredients. And we always have. Since the beginning, we've served chicken that is whole breast meat, with no added fillers or hormones, and we bread it by hand in our restaurants. Produce is delivered fresh to our kitchens several times a week. Salads are chopped and prepared fresh throughout the day.

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