Night Dispatcher
4 months ago
**Purpose**:
The Afterhours Dispatcher role is a key operations function that oversees the drivers (both company drivers and partner company drivers) to ensure their needs are met for workflow during the afterhours shifts.
**Responsibilities**:
- Deal with driver issues and concerns as they arise (accidents / flat tires / delays etc)
- Have the ability to think quickly and have a plan B to deal with specific issues when they arise.
- Tracking drivers and equipment to facilitate the timely delivery of customer freight to its final destination.
- Provide timely daily updates to customers on freight.
- Update dispatch systems with current information from customers / drivers.
- Use knowledge of North American geography to research and determine the most cost efficient and economical routes.
- Manage customs (PARS/PAPS/ACE/ACI) documentation and records (relevant contract requirements, route changes, relevant maps and driver details)
- Keep management informed regarding progression of business and updates as required.
- Meet or exceed weekly company expectations for communication with customers and drivers.
- Liaise with day shift dispatch team and planning team at the beginning and end of every shift to communicate potential issues and keep operations staff apprised of any delays or issues that have occurred during night shift.
**Abilities and skills required**:
**Job Types**: Full-time, Permanent
**Salary**: $45,000.00-$65,000.00 per year
**Benefits**:
- Extended health care
Schedule:
- Evening shift
- Monday to Friday
- Weekend availability
Work Location: In person
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