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Avp Gl- Claim Management
4 months ago
- Who Are We?
- Solid reputation, passionate people and endless opportunities. That’s Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.
- Job Category
Claim
- Target Openings
1
- What Is the Opportunity?
- Under general direction, this position has accountability for results within assigned line of business including working with Corporate Claim in the successful execution of national and local claim strategies and to ensure claim policies, procedures, and service standards are implemented and maintained within assigned line of business. Provides input into the development of national strategies. Leadership responsibilities include the selection, training, development, performance management and compensation administration of staff.
What Will You Do?
- Attract, Retain and Develop World Class Talent:
- Accountable for the selection, training and development of staff to ensure succession plan and talent retention.
- Assess performance behaviors of direct reports and ensure managers manage staff performance; provide frequent performance feedback.
- Evaluate leadership and staff performance, and develop and implement strategies and plans to address staff professional development up through Director level positions; ensure training needs are identified and addressed on an ongoing basis.
- Responsible for the performance assessment and determination of compensation for assigned staff.
- Develop staff to ensure succession plan and talent retention, identifying and promoting opportunities for exposure and experience to ensure continuous development of Leadership Team and staff.
- Serve as a leadership role model to create a culture where employees feel valued and where they can make a difference by coaching and guiding direct reports and team; have an active action plan for team that will help create an atmosphere where employees want to come to work.
- Provide Compelling Claim Services:
- Employ proper claim handling techniques to protect the integrity of Travelers brand and providing consistent service quality and streamlined processes to add value for our customers.
- Ensure adoption of new technologies in alignment with Claim Services disciplines: focused on paying what is owed, deliver exceptional customer service in most efficient way possible without conflicting with payout and service.
- Provide guidance and direction to Claim Management Director, Unit Managers and claim professionals through a continuous process of management involvement and claim file review. Evaluate performance and address issues, taking improvement actions as appropriate.
- Responsible for product quality alignment with Claim Product strategy; seek information on, support, and communicate Claim's philosophies.
- Drive the Information Advantage:
- Successfully leverage data, management information and technology to identify and make the most of opportunities to support business strategies and improve results.
- Proactively identify business drivers and trends from a thorough analysis of claim data; work directly with Claim Center Vice President, Claim Product teams to understand, develop and implement strategies to close gaps.
- Achieve Optimal Solutions:
- Focus on resolution and process improvement, fulfilling all obligations while maximizing cost effectiveness; assist business partners (Field Underwriting/Sales) in understanding drivers, trends and product stress points to help attract and retain business.
- Provide claim-handling guidance, recommendations and strategies and work with international and enterprise Claim partners and Canada Head of Claim to drive optimal complex claim results.
- When appropriate, actively participate in the coverage, liability and damages analysis and development of strategy leading towards case resolution of the company’s most severe and/or complex claims.
- Develop, implement and adjust product line staffing/operating expense budget in support of claim strategies by proactively monitoring notice and volume trends in conjunction with local business market growth projections/plans.
- As a member of the local Executive Management Team provide input, insight, and assistance to other Product Leads ensuring the success of the local office as a whole.
- Provide independent hands-on involvement in managing appropriate claim files; monitor file quality, compliance, and metrics, procedures and results across all lines of business to ensure quality results.
- Partner for Mutual Success:
- Develop and maintain effective relationships with colleagues, business partners, customers, agents, regulatory agencies and others to achieve organizational goals and create better outcomes.
- Other duties as assigned.
- Perform other duties as assigned.
- University degree preferred.
- Claim man
