Operations Manager, Nmho

21 hours ago

Vancouver, Canada The City of Vancouver Full time

**Requisition ID**:42684

**Organization**

Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable and environmentally sustainable cities. Named among Canada's Top 100 Employers, BC's Top Employers, and Canada's Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, reconciliation, equity and outstanding quality of life for all residents.

Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.

**Main Purpose & Function**
The Manager, Non-Market Housing Operations assists in all aspects of managing the operations of the Non-Market Housing portfolio. This position assists with developing and implementing policy and procedures, based upon the mission and values of Arts, Culture & Community Services. The Manager integrates value-based leadership and decision making into the operations of City owned or operated housing, including management and safety and security of staff and buildings. The position is responsible for assisting with budget development, and monitoring of the same. The Manager is responsible for staffing, including hiring, coaching, training and development, performance evaluation and attendance management, discipline up to and including dismissal, and representing the Employer in the grievance and arbitration process. Works as part of the management team and exercises independent judgement and is involved in problem solving for a variety of issues and situations. The position assumes acting responsibilities for the Director as needed.

The position reports to the Director of the Director of Non-Market Housing and manages Resident Managers, Resident Attendants and Auxiliary staff. Works collaboratively with other City departments as necessary including human resources, Finance, Facilities, Corporate Services, Planning, and Parks. Works with Finance and Corporate Services on capital and non-capital budget requests. Works with and gains respect of a broad constituency, e.g. community groups, ad hoc groups, businesses, other agencies, members of advocacy groups, and government agencies.

**Specific Duties & Responsibilities**

The Operations Manager integrates the City's leadership and management competencies in their work leading housing operations with a focus on tenant management and engagement, which supports facility management methodologies through collaborative means to coordinate effective outcomes, these competencies to be integrated into the work of staff, especially supervisory staff.

Managing and Leading Staff
- Develops others; attracting, retaining, supporting, and recognizing staff.
- Works together collaboratively with staff, community agencies, and tenants.
- Strategically plans, manages, and evaluates to meet goals and ensure accountability.
- Delegates responsibilities to ensure staff members grow as capable participants.
- Employs various initiatives to coach employees to optimize their capabilities
- Recruits, selects, hires and evaluates staff who report to this position, supporting other selection processes across the housing portfolio.
- Completes performance reviews with reports that engender awareness and collaboration that builds capacity.
- Leads attendance and performance management discussions with staff, including guidance, direction setting, coaching and feedback to staff to support their success.
- Establishes and practices appropriate professional boundaries the portfolio - with and between staff, tenants and the community.
- Identifies needs and gaps and organizing staff training and development to maintain appropriate professional standards of service delivery.
- Accountable for leading in matters of discipline and terminations
- Represents the employer at grievance hearings and other employment related hearings such as arbitrations, Labour Board hearings, and Human Right Tribunal hearings
- Manages conflict in a positive manner that is effective for all parties and over time
- Investigates and responds to tenant complaints as needed

Health and Safety
- Ensures the occupational health and safety of staff, as per the City of Vancouver OH&S Program Manual and BC's Occupational Health and Safety Regulations.
- Oversees compliance with WorkSafeBC regulations, addresses areas of concerns, responds to WSBC orders.
- Works closely with the Director of Non-Market Housing to establish a safe and healthy environment for staff, tenants and community members by promoting positive attitudes towards accident prevention and by establishing policies, standards and guidelines.
- Participates as a management representative on the NMHO Safety Committee.

Administration
- Maintains and directs the daily operati

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