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Concierge

4 months ago

Ottawa, Canada Escape Manor Lounge - 292 Elgin Street Full time

**Escape Manor has opened a massive new dining, cocktail and gaming lounge in the heart of downtown Ottawa. The 11,000 square foot, 600-person capacity Manor Lounge and Escape Manor hybrid location will have upscale casual dining, scratch cocktails, craft beer, games, puzzles, escapes, a Bocce court and a whole new gamified way to experience darts. The Manor is seeking top talent to usher this new offering into the roaring twenties of human reconnection.**

The Manor Lounge will offer full lunch and dinner as well as late-night services and will host multiple group functions and events. Delectable shareables, surprise & delight features and group menus will impress and wow the 60-seat lounge, 40-seat parlour, 20-seat bar and the 100-seat patio.

Escape Manor is putting the fun back into hospitality and needs a fantastic dedicated and hardworking individuals to join our dream team

We are recruiting for the role of Host/Concierge. As the first contact point for guests, the Concierge is responsible for the "First Impression" of Escape Manor. We are looking for an energetic, and organized person. If you are super-fun, extra charming and can multi-task we want to meet you

**Summary of Responsibilities**:
Reporting to the General Manager and leadership team, responsibilities and essential job functions include but are not limited to the following:

- Greet and seat guests in a warm and courteous manner
- Ensure all servers are distributed equal numbers of guests
- Be able to field any guest questions in an informed and professional manner
- Take and coordinate guest reservations in the bar/lounge area
- Ensure guest satisfaction and compliance to Escape Manors Food & Beverage standards
- Constantly strive to create memorable, exceptional, one-of-a-kind Guest experiences every day for every guest
- Make sure our guests and team members have fun - and have fun yourself

**Qualifications**:

- Good knowledge of Google Suite programs (Sheets, Gmail, etc)
- Knowledge of point of sale computer systems an asset
- Excellent communication skills, both oral and written
- Excellent time-management, memory and cognitive flexibility required
- Friendly and courteous and able to work in a high paced environment

**Physical Aspects of Position (include but are not limited to)**:

- Constant standing and walking throughout shift
- Occasional lifting and carrying up to 20 lbs
- Occasional kneeling, pushing, pulling
- Occasional ascending or descending stairs and ramps

**Job Types**: Full-time, Part-time, Permanent

**Salary**: $15.50-$16.50 per hour

**Benefits**:

- Company events
- Discounted or free food
- Flexible schedule

Schedule:

- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Weekend availability

Supplemental pay types:

- Overtime pay
- Tips

**Experience**:

- Host/Concierge: 2 years (preferred)

**Language**:

- French (preferred)

Licence/Certification:

- Smart Serve (required)

Work Location: In person