Patron Services Manager

2 months ago

Regina, Canada Globe Theatre Full time

Employer Profile

Globe Theatre is Saskatchewan’s largest performing arts organization. Located in the newly renovated MacCorquodale Place in downtown Regina, Globe Theatre is Canada’s only permanent theatre-in-the-round. Globe Theatre’s mission is to entertain, educate, and engage in the art of professional theatre through producing high quality performances, providing theatre education and serving as a valuable part of the Regina community. Globe encourages a team-oriented environment where the efforts of all employees are focused on supporting the art. Globe Theatre is an equal opportunity employer and encourages applicants of all abilities and strengths to apply.

Title: Patron Services Manager

Position Type: Permanent Full Time

Location: Regina

Department: Patron Services

Reports To: Director of Sales and Patron Services

Posting Closes: Wednesday, October 9, 2024

Ideal Start Date: Monday, November 4, 2024

The Globe Theatre’s mission is to entertain, educate and engage in the art of professional theatre through producing high quality performances, providing theatre education and serving as a valuable part of the Regina community. The Patron Services Manager will work with the Front of House team to inspire and oversee the creation of outstanding patron interactions and customer service experiences with the goal of strengthening and enhancing Globe Theatre’s customer service promise, deepen and enrich the live theatre experience for current patrons, donors, volunteers and community. Help to develop new audiences, listen and respond to community members, seek out opportunities to surprise and delight our patrons.

The Patron Services Manager is a responsible for planning, overseeing and coordinating all aspects of ticket sales, Box Office, Bartenders, Ushers and Volunteers for the theatre’s productions, including staffing, scheduling, and budgeting in conjunction with Director of Sales & Patron Services. In addition, they also participate in the ongoing development of marketing strategies with specific input on ticket/bar/concession pricing, and customer service. This is a full-time position with hours that include evenings and weekends.

**Qualifications**:

- Excellent time management capabilities
- Strong leadership, customer service and problem-solving skills
- The ability to think clearly and remain calm while under pressure and in emergency situations
- Bartending/service experience is an asset, but not a requirement (will need valid SIRS certification)
- The ability to handle and reconcile a cash float
- Experience with Microsoft systems, Outlook, Excel etc.

Duties
- Hire, train, and monitor performance of Front of House Staff/Volunteers
- Manage the preparation and balancing of all deposits including bar sales, Box Office sales, donations, accounts receivable payments, etc. and ensure sales are reconciled daily
- Manage ordering & inventory of Box Office materials, Bar/Concession supplies, alcohol, food & beverage items
- Scheduling & monitoring of Front of House for all performances
- Prepare strategies, materials, training and monitor progress for Box Office involved in renewal and acquisition campaigns as well as day to day
- Allocate seats and scale house as required
- Basic training in first aid and CPR

Compensation

This role will be a full-time permanent position, averaging 35 hours per week with any overtime banked. It will require weekend and evening work, as well as some weeks in excess of 35 hours per week throughout the season.

Wage: $40-45,000 per year

After an initial 3-month probationary period employees will be eligible to join Globe Theatre’s comprehensive healthcare benefits program, and after 6-months join the group RRSP plan with employer matching. Globe Theatre also offers a hybrid work-from-home policy, dog-friendly office, monthly cell phone stipend, and complimentary tickets to all productions.

How To Apply

Only applicants selected for an interview will be contacted.

More details

Pay: $40,000.00-$45,000.00 per year

Work Location: In person

Application deadline: 2024-10-09
Expected start date: 2024-11-04

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