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Customer Service/sales Associate

4 months ago

Victoria, Canada Momease Baby Boutique Full time

Do amazing baby & parenting products fuel YOUR fire? Have you got that extra spark for providing superior customer service? If so then this may be the career opportunity for you Please see our full job posting below for more information & for details on how to apply.

**Who we are**:
Momease Baby Boutique is an inviting & intimate retail store that specializes in innovative & functional baby gear & parenting accessories. We carry a range of unique products from the best brands to help our customers "parent with style and ease." We’re a small team that prides ourselves on carrying great products & delivering the best customer service possible. Our goal each & every time a customer walks into our store is to deliver an experience that they will tell their friends about & that will make them want to visit Momease Baby Boutique again soon

**What we're looking for**:
A genuine interest in the products we carry & passion for parenting & babies.
An outgoing, friendly personality & positive attitude.
A desire to deliver a strong customer experience that exceeds expectations every time.
An ability to engage customers in meaningful conversations to uncover needs & recommend suitable products.
A high level of motivation & a proactive, “get the job done” attitude.
A heightened attention to detail & the ability to work efficiently under pressure.
A willingness to work both autonomously & with a team.
Previous experience working with children or families would be an asset for crossover work in The Meet Up play space/event place on-site.

**What the job involves**:
As a small team we need someone who can do a little bit of everything. Here are some of the key accountabilities of a Customer Service/Sales Associate at Momease:
Weekday and weekend work with a regular schedule.
Answer customer inquiries & help make product selections.
Accurately scan items for purchase & process payments, as well as refunds or exchanges using a POS system.
Process pre-orders and special orders on an as-needed basis.
Accurately process new inventory & maintain sales floor product levels.
Re-stock & neatly arrange product on the shelves.
Maintain storefront & backroom cleanliness & keep store looking great at all times.
Create & take advantage of new learning opportunities.
Open & close the store, including cashing out & locking up.
Maintain a safe store environment.

**What you'll get**:
A fun, supportive environment.
A competitive wage starting at $20 per hour, with regular performance-linked wage increase opportunities and salary reviews.
An employee discount.
Extended Health and Dental Benefits for qualifying employees.

**Minimum Experience and Education Requirements**:
A minimum of 2 years experience in a retail sales or customer service role.
High School Diploma or equivalent.

**Schedule Requirements**:
Ability to work a regular part time schedule to meet the needs of the business, including weekends.
Ability to work independently in the store, as well as with colleagues.

**Physical Requirements**:
Ability to safely lift & carry 50 lbs.
Ability to walk & stand for 8 hours per day.

**How you can apply**:
Please EMAIL a current RESUME (with references) & a DETAILED COVER LETTER to ATTN: Lyra. Applications without cover letters will not be considered - please tell us WHY you want to join our team in particular We thank all applicants for their interest; however only those selected for an interview will be contacted.

**Job Type**: Part-time
Part-time hours: 15-22.5 per week

**Salary**: From $20.00 per hour

**Benefits**:

- Dental care
- On-site parking
- Store discount
- Vision care

Day range:

- Every Weekend
- Monday to Friday
- Weekend availability

Shift:

- 8 hour shift
- Day shift

Work setting:

- Specialty store

**Experience**:

- Customer service: 1 year (preferred)
- sales: 1 year (required)

Work Location: One location