Intake and Administrative Assistant

6 months ago

Hamilton, Canada YWCA Hamilton Full time

**Who We Are**

Founded in 1889, **YWCA Hamilton** is known as one of Hamilton’s original social innovators and works from a feminist, anti-racist, and anti-oppressive framework. We are dedicated to strengthening women’s and girl’s voices, broadening their choices, building dynamic leadership and providing essential services that promote safe, inclusive and equitable communities.

**YWork for us?**

At **YWCA Hamilton**, we are intentional about fostering a workplace culture that values positive physical and emotional well-being through our values of Inclusivity, Equity, Community, Self-determination, and Accountability. We invest in our employees so that we can bring our values into the communities in which we live. We offer our employees:

- On-the-job training and professional development opportunities
- Childcare discounts
- Opportunities to get involved in our community
- A competitive total rewards package

If you’re passionate about making a positive impact in the lives of women, children, and families every day, we would love for you to join our team

**Position Description**
- Provides administrative / logístical support for intake, assessment and exit supports for service users within Housing and GBV Programs;
- Oversight and administration of targets, data collection/entry and service outcomes in alignment with funder expectations;
- Responds to the requests of potential program participants and ensures that they are streamed into the right programs for services based on their individual needs;
- Works collaboratively with the Administrative Coordinator, Housing and GBV Services to develop appropriate processes and systems to streamline intake and discharge from programs;
- Ensures that there is an updated list of program specific referral options and service providers in Hamilton for easy referral for those outside of the scope of service;
- Maintains open communication with the Administrative Coordinator, Management team and staff to ensure that program participants are provided with quality comprehensive and holistic services;
- Shares information in a timely manner;
- Maintains appropriate and accurate record keeping in accordance with YWCA’s policies and procedures and confidentiality/privacy policies;
- Nurtures and forms meaningful internal and external working relationships and partnerships;
- Maintains high level of confidentiality/privacy when working with client information;
- Participates in mandatory organizational and departmental training and meetings;
- Understands emerging trends, leading practices, industry professional standards;
- Provides recommendations to strengthen existing policies and/or processes;
- Develops and nurtures meaningful internal and external working relationships and partnerships;
- Supports YWCA’s mission, vision and values;
- Performs other duties as required.

WORKING CONDITIONS:

- Works 37.5 hours per week.

**Qualifications**
- Completion of college diploma in Business Administration, Social Services or a related field or equivalent work experience;
- Minimum of 1-2 years’ experience in administration and client services preferably with women, non-binary, gender diverse people and persons with disabilities;
- Excellent customer service skills required;
- Excellent verbal and written communication skills;
- Must be able to work from a feminist, anti-racist/ anti-oppressive perspective;
- Bilingual English/French or other languages an asset;
- Strong skills using MS Office programs including Excel and Word; as well as program specific data collection and documentation software;
- Ability to maintain a positive and professional approach at all times;
- Must provide a current Vulnerable Sector Police check or willing to obtain at own cost;
- Must have current Standard First Aid and CPR certificate or willing to obtain at own cost.
- As part of _**_YWCA Hamilton_**_’s commitment to Access and Equity, we strive to represent the diverse communities that we serve. Individuals who are women, First Nations, Métis, immigrant, refugee, LGBTQ2S+; individuals with disabilities; and individuals from racialized communities or other marginalized communities are encouraged to apply._
- Accommodations are available throughout the recruitment process. Please inform us of any accommodation requests._

**_ Thank you for your interest in YWCA Hamilton._**_ Only those selected for further consideration will be contacted._

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