Supervisor, Warming Centre, Full-time

2 weeks ago

Toronto, Canada Fred Victor Full time

**INTERNAL/EXTERNAL**

**Job Title**: Supervisor, Warming Centre
**Position Type**: Non-Bargaining Unit, Full-Time, Contract (until April 15, 2025)
**Number of Positions**: 3_ _
**Rate**: $32.52 to $35.91 per hour
**Vacation**: 7% vacation pay
**Hours**: 37.5 hours per week
**Supervisor**: TBD
**Posting Date**: November 26, 2024
**Application Deadline**: Until filled_ _
**Location**: Metro Hall

**Why Fred Victor?**
For 130 years, Fred Victor has been a leader in helping people rebuild their lives in Toronto. Our mission is to
improve the health, income and housing stability of people experiencing poverty and homelessness. We are***
committed to ending homelessness, one person at a time.

The** Community Services (CS) **department at Fred Victor is a multi-service, multi-site structure that encompasses
the 40 Oak Community HUB and community programs, Consumption and Treatment Services, Employment and
Training Services, Drop-Ins and Warming and Keep Cool Programs, and Food Services. Additionally, it operates a
social purpose enterprise with catering services and spearheads a significant Peer Training Initiative that prioritizes
the involvement of individuals with lived experience.

**The Warming Centre** will operate during Extreme Cold Weather alerts from December 26, 2024 to April 15, 2025.
Serving approximately 30 clients plus pets, the centre will act as an emergency shelter during the cold weather period.
Services will address immediate basic needs for food, sleep, community referrals and harm reduction services. The
Supervisor will support with all relevant tasks relating to intake, client-support, service delivery, crisis intervention, and
referrals during the shift.

The Supervisor will play a crucial role in monitoring the program space when program management is off-site and
contacting on-call management in the event of crisis. The position is responsible to provide guidance and mentorship for
peer trainees for day-to-day tasks and communicate with Senior Management when peer trainees require extra support.
The Supervisor will collaborate with Warming Centre staff and designate management staff to ensure the safe and
efficient operations of the Warming Centre. The Warming Centre is a 24-hour facility.

**Does this sound like work you want to be a part of?**
We offer a caring and supportive environment, an opportunity to join a diverse team of caring professionals and a
chance to make a difference. With over 60 programs and 22 sites, there are lots of opportunities to grow your
career with us. Many members of the management team started in relief and front-line roles.

**What You Will Do**:

- Provide direct supervision to staff of Warming Centre, including peers and Warming Centre support staff
- Support the staff in ensuring adherence all Fred Victor Policies, Procedures and Occupational Health and Safety

Standards
- Demonstrated experience providing individual support to clients who are homeless, living in poverty, dealing

with mental health issues, addictions, and/or social isolation, abuse, history in the criminal justice system, recent
immigration, or other challenging circumstances.
- Ability to work with and support peer trainees, with a strong basis of knowledge on peer work and values
- Knowledge of shelter options within Toronto
- Able to incorporate principles of anti-oppression and equity in responding to the service needs of homeless

individuals
- Effectively manage/resolve service user concerns and complaints in conjunction with staff
- Perform administrative tasks such as, reports, service restriction documentation, information management of

service statistics, and client information as required
- Extensive working knowledge of mental health issues and addictions, including demonstrated experience
- Demonstrated experience and ability to develop and maintain effective relationships with clients and partner

agencies. Extensive knowledge of community-based resources and supports
**What You Bring to the Team**:

- Some supervisory/managerial experience, with a preference for experience within the not-for-profit sector and
- in a unionized environment.
- At least 3 years of employment experience working in shelter programs and knowledge of anti-oppression and
- harm reduction strategies
- Experience with direct supervision, coaching and mentoring of staff teams in the homeless sector
- Proficiency in de-escalating conflicts and maintaining firm boundaries, along with experience in overdose

prevention and response

**What Sets You Apart**:

- Demonstrated skills in leading, motivating, supervising, and developing staff teams, including individuals with
- lived experience of homelessness
- In-depth knowledge of drug use, specifically injection drug use, acquired through a blend of personal
- experience, work experience, and/or education/training
- Thorough understanding of the social determinants of health and their impact on individuals and communities
- Strong oral and written comm

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