Assistant Store Manager

6 months ago

Richmond, Canada Coach Full time

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit **Our People **page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

The Assistant Store Manager at Coach demonstrates a high level of business acumen; delivering sales results through employee development and mentorship. Embodies a strategic mindset to deliver operational efficiencies. Ensures Coach’s standards and competencies are top of mind. They serve as a true utilitarian player; possessing the ability to adapt to all roles within the store’s environment.

Sample of tasks required of role:
SALES
- Understands organizational objectives and makes decisions in partnership with the Store Manager that align with Company priorities and values
- Develop sales strategies, initiatives and growth across all categories; communicates goals to the team, tracks store’s performance at all times and achieves sales
- Productivity Management: holds the management team accountable for personal productivity and management contribution
- Develops clienteling strategy; implements and monitors over time, to achieve business goals and objectives in partnership with the Store Manager
- Understands changes in market with potential impact on business performance and supports the execution of sales strategies/tactics
- Acts as brand ambassador in the market/mall to drive loyalty and business (i.e. charity events, local associations, mall initiatives)
- Resolves customer issues in a timely manner while being solution-oriented and forward thinking; partners with the Store Manager and/or District Manager as needed
- Develop team to build long-term relationships with customers to drive business
- Takes initiative; has a high level of ownership and accountability for results of self and others
- Approaches challenges in direct and timely manner and takes action to course correct in the moment, when appropriate
- Builds trusting relationships with peers and team; acts as advocate for the Brand
- Welcomes feedback and adapts behaviors; creating short and long-term goals to achieve personal metrics and store performance
- Delegates and empowers others
- Creates enthusiasm and positivity for a shared vision and mission

OPERATIONS:

- Evaluates performance of all team members and provides consistent and timely feedback; creates and modifies action plans for the continuous development in partnership with the Store Manager
- Resolves performance problems using appropriate communication, coaching and counseling techniques
- Adheres to all retail policies and procedures including POS and Operations
- Leverages / understands Coach’s tools and technology to support Service and Operations of store
- Manages daily operational tasks according to Coach standards including selling and service expectations, operations, payroll, human resources and loss prevention
- Demonstrates strong business acumen; strategically forecasts in partnership with Store Manager, plans and budgets to the needs of the business (i.e. payroll, staffing, scheduling, merchandising)

Additional Requirements:
Experience: 1 to 3 years of previous management experience in a luxury retail service environment preferable. Possess current knowledge of fashion trends and competition in the marketplace.

Education: High school diploma or equivalent; college degree preferred.

Technical: Proficient with MS Office (Microsoft Word, Excel, PowerPoint and Outlook). Experience using retail systems (i.e. labor management, inventory systems, sales reporting, etc.)

Physical: Ability to execute at a fast pace. Ability to communicate effectively with customers and team. Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required. Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers

Schedule: Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays high retail traffic and sales days (including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day, etc.).

**Our Competencies for All Employees**
- **Courage**: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including d

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