E-store Customer Service Representative F/t
6 months ago
In Office Position:
The E-Store Customer Service Representative performs the daily functions of the Quarks E-Store: Upload merchandise details to the website, generating picking information for the stores, and handle troubleshooting, complaints, returns, and phone orders with exceptional customer service skills.
**Responsibilities**
E store Customer Service:
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Process special orders, exchanges and returns.
Website Updates:
- Upload images and group merchandise for the E-Store.\
- Communicate with vendors to receive images in advance of upcoming season.
- Various other website maintenance duties
Order Fulfillment:
- Generate picking info to stores.
- Supply shipping information to stores.
Other:
- Adhere to all applicable federal and provincial regulations and company policies.
- Consistently look for operational improvements.
- Other duties, relevant to the position, shall be assigned as required.
**Requirements**:
- 1 Year of proven customer support experience or experience as a client service representative.
- Strong phone contact handling skills and active listening.
- Ability to multi-task, prioritize, and manage time effectively.
- Excellent communication skills.
- Proficient with Microsoft Excel, Word and Outlook. Knowledge of Imagine is an asset.
- Team oriented, and able to manage stress.
- Bilingual is an asset.
**Salary**: $16.50 per hour
**Benefits**:
- Dental care
- Extended health care
- Paid time off
Schedule:
- 8 hour shift
**Education**:
- Secondary School (preferred)
**Experience**:
- customer service: 1 year (preferred)
Work Location: In person
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