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Applications Trainer

4 months ago

Toronto, Canada IQGeo Full time

IQGeo is seeking an Applications Trainer to support our Web and Mobile Software training requirements for domestic and international customers.
- solving skills. Our flexible scheduling and outstanding benefits support success in a highly creative, innovative, and energetic company.

You will be joining our Client Services Delivery team, with offices located in UK, USA, and CANADA. As an Applications Trainer, you will be delivering user training programs across multiple product offerings. The person in this role is expected to be capable of working independently, and as a team member, and should have a strong understanding of telecommunications networks. There may be some travel required for on-site trainings.

**_
Responsibilities_**
- Assist with training content maintenance to keep them up-to-date and current
- Assist with development of appropriate user documentation as necessary
- Monitor effectiveness of training service to provide feedback for improvements
- Communicate software problems and issues to support teams
- Any other duties as required

**_ Person Specification_**
- Essential_
- Proven ability to deliver on-site training with excellent communication skills
- Experience in individual, group, and remote training
- Detail-oriented - you enjoy learning software so that you can in turn help our customers use our products to solve problems
- Self-starter with high energy and drive to meet the needs of a demanding environment
- Ability to think creatively as well as adapt and contribute to changing environments
- Amazing customer service attitude - you must love helping people
- Self-motivated and directed; able to manage priorities with moderate supervision
- Capacity to work independently, as well as in a collaborative team environment, including in virtual and hybrid environments
- Interest in contributing to training curriculum offerings
- Desirable_
- Familiarity with remote presentation software
- Prior use of training tools in support of end-user training
- Familiarity with various adult learning methodologies and approaches
- Proficiency in Microsoft Office 365

**_ Education / Experience_**
- College diploma or university degree in the field of computer science, information systems or education
- 1+ years of training experience

The pay for this position has a salary range of $60,000 to $90,000 CAD or USD equivalent. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. We have offices based in Toronto, ON and Denver, CO. We support hybrid, remote and flexible working arrangements for all employees and will consider all applicants based within the US and Canada.